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- Tasks: Assist with ticket sales and mooring duties while providing top-notch customer service.
- Company: Join Jacobite Loch Ness Cruises, a 5* visitor attraction with a stellar reputation.
- Benefits: Enjoy free parking, store discounts, and annual cruise tickets for family and friends.
- Why this job: Be part of an iconic experience on Loch Ness and create unforgettable memories for visitors.
- Qualifications: Friendly, detail-oriented, and eager to learn; no prior experience needed.
- Other info: Flexible hours, full training provided, and opportunities for personal development.
The predicted salary is between 20000 - 28000 £ per year.
Organisation: Jacobite Loch Ness Cruises
Help us preserve our ‘Monster Reputation for Excellence’! Jacobite Loch Ness Cruises would like to recruit a ticket sales / mooring assistant based at Dochgarroch Lock and the Clansman Harbour on a seasonal basis for the busy 2026 season. The contract runs from March to September/October 2026. Full-time preferred; however, flexible hours are available. Shift flexibility and weekend working is required. Hours will normally be 0745 / 0900 – 1700 / 1745 and some evenings for private charter events.
We are looking for a motivated individual to carry out ticket sales and mooring duties so we can continue ensuring that Jacobite Loch Ness Cruises customers can tick Loch Ness off their bucket list! You will efficiently check-in our passengers using our integrated booking system, ensuring our passengers are kept informed and assisted at all times, and you will maintain the highest level of customer service to preserve our ‘Monster Reputation for Excellence’. Jacobite Loch Ness Cruises is a Visit Scotland 5* visitor attraction based at Dochgarroch Lock (4 miles South of Inverness city centre) and has been providing cruises on Loch Ness for over 20 years. You will report to Dochgarroch Lock where transport will be provided to the Clansman Harbour. Alternatively, if it’s more suited to your commute, you can report directly to the Clansman Harbour.
The Role and Responsibilities
- Assist the Skipper in the efficient and accurate recording of passengers.
- Sell and process our passenger tickets ensuring accurate transactions and banking processes are followed every day.
- Process and complete group bookings.
- Assist the Skipper to ensure the highest level of customer satisfaction is delivered.
- Assist as shore crew to moor our vessels (full training provided).
- Assist with preparation of stock and daily replenishing of stores.
- Direct passengers in accordance with procedures in the event of an emergency.
- Provide information to passengers on points of local interest etc.
- Report any customer / operational issues to the skipper.
- Assist with cleaning as required.
- Provide 5* customer care at all times.
Person Specification
- Friendly and approachable with a willingness to initiate meaningful conversations.
- Conscientious with attention to detail.
- Excellent computer skills.
- Good communication and numeracy skills.
- Demonstrate a pro-active approach to problem solving.
- Cash handling and daily banking experience preferred.
- A strong customer service background is desirable.
- Previous experience not required as full training will be provided.
- Willingness to participate in ongoing training and personal development.
- Excellent timekeeping.
A cover letter explaining why you would like to be part of the Jacobite team this summer would be helpful.
Benefits
- Free parking.
- Store discount in An Talla.
- Annual allocation of cruise tickets for family and friends.
- 50% discount on an individual membership to High Life Highland.
- Use of ASVA passes to access hundreds of free tickets to Scottish visitor attractions (restricted depending on availability).
- Uniform and PPE provided.
Ticket Sales & Mooring Assistant in Inverness employer: ASVA: Association of Scottish Visitor Attractions
Contact Detail:
ASVA: Association of Scottish Visitor Attractions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticket Sales & Mooring Assistant in Inverness
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Jacobite Loch Ness Cruises. Understand their values and what makes them special. This way, you can show how you fit into their ‘Monster Reputation for Excellence’.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you’ve gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Be flexible and ready to adapt! The job requires shift flexibility and weekend work, so be prepared to discuss your availability. Showing that you’re willing to jump in wherever needed will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Jacobite team. Don’t forget to include that cover letter explaining why you want to be part of the crew!
We think you need these skills to ace Ticket Sales & Mooring Assistant in Inverness
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service and the outdoors shine through. We want to see that you're excited about being part of the Jacobite team and helping our customers create unforgettable memories on Loch Ness!
Tailor Your Cover Letter: Make sure to customise your cover letter to highlight why you’re a great fit for the Ticket Sales & Mooring Assistant role. Mention specific skills or experiences that align with what we’re looking for, like your attention to detail or your knack for problem-solving.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of why you want to join us at Jacobite Loch Ness Cruises.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions
✨Know Your Stuff
Before the interview, make sure you understand Jacobite Loch Ness Cruises and what they stand for. Familiarise yourself with their services, especially ticket sales and customer service aspects. This will show your genuine interest in the role and help you answer questions more confidently.
✨Show Off Your People Skills
As a Ticket Sales & Mooring Assistant, you'll be interacting with customers all day. Prepare examples of how you've provided excellent customer service in the past. Think about times when you’ve gone above and beyond to help someone or resolved a tricky situation – these stories will impress your interviewers.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving skills and ability to handle cash transactions. Brush up on basic maths and think through scenarios where you might need to direct passengers or manage bookings. Practising these types of questions can give you an edge.
✨Dress the Part
Even though it’s a casual role, first impressions matter! Dress smartly for your interview to convey professionalism. It shows that you respect the opportunity and are serious about joining the team at Jacobite Loch Ness Cruises.