At a Glance
- Tasks: Deliver top-notch visitor care and promote our café offerings.
- Company: Join the National Trust for Scotland at The Hill House.
- Benefits: Flexible hours, team environment, and a chance to enhance your customer service skills.
- Other info: Work in a vibrant setting with opportunities for personal growth.
- Why this job: Be part of a unique heritage experience and make a real impact on visitors.
- Qualifications: Customer service experience and a passion for food and beverage.
The predicted salary is between 37035 - 45265 £ per year.
Organisation: The National Trust for Scotland
Location: The Hill House, Upper Colquhoun Street, Helensburgh, G84 9AJ
Purpose of the role: The National Trust for Scotland opened stage one of a ten-year conservation program in summer 2019. The Hill House is now protected by a steel frame structure which incorporates walkways over the house and a new visitor centre and café which delivers a unique heritage visitor experience. We are looking for talented and customer-focused individuals to join our team and to help us make The Hill House a 5* Visitor Attraction. We are looking for people who have experience or a keen interest in Food & Beverage. Candidates must be available to work over 7 days.
KEY RESPONSIBILITIES
- To provide a consistently high standard of visitor care when:
- Welcoming visitors to the café and working in an efficient and knowledgeable manner
- Welcoming visitors with special needs/impairments and providing a high level of service in accordance with the Equality Act
- Answering visitor queries about the catering offer
- Promoting the National Trust for Scotland and the benefits of membership
- To maintain excellent standards of site and personal presentation:
- Ensuring the café is fully stocked and set up daily
- Wearing correct uniform, name badges, or PPE as required
- Working in harmony with other departments within the property
- To adhere to all financial procedures to include till operations and cash reconciliation duties
- Help achieve sales targets and membership recruitment targets
- Upsell products within the café
- Actively feedback visitor comments to line managers to improve offer, service and operation
- Health and safety:
- To ensure the site meets with the Health and Safety legislation in liaison with your department manager
- To ensure that visitors vacate the site at close of business and site is secured at end of the day
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
- Ability to work within a team, with minimal supervision, to a high and safe standard
- Ability to be flexible and adapt to various working patterns
- Ability to adjust pace to match customer flow without compromising quality of service
- Excellent front of house persona – warm, welcoming, patient and understanding
- Excellent selling skills
- Genuine belief in the value of good customer service
- Ability to be proactive and to take the initiative
- Excellent personal presentation
- Demonstrable experience in sales, EPOS systems and cash handling/reconciliation
- Experience in a customer-facing role
- Catering experience
Visitor Services Assistant – Food & Beverage in Helensburgh employer: ASVA: Association of Scottish Visitor Attractions
Joining ASVA as an Events Manager in Paisley offers a unique opportunity to be part of a vibrant team dedicated to promoting cultural and commercial events. With a commitment to inclusivity and employee development, ASVA provides flexible working hours and a supportive work culture that values diverse backgrounds. This role not only allows for professional growth but also the chance to make a meaningful impact in the community through engaging events.
Contact Details:
ASVA: Association of Scottish Visitor Attractions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Services Assistant – Food & Beverage in Helensburgh
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ASVA: Association of Scottish Visitor Attractions. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ASVA: Association of Scottish Visitor Attractions
Don't be shy about reaching out to ASVA: Association of Scottish Visitor Attractions directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Visitor Services Assistant – Food & Beverage in Helensburgh
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ASVA: Association of Scottish Visitor Attractions and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
