Head of Accommodation & Commercial Performance

Head of Accommodation & Commercial Performance

Full-Time 44000 - 66000 ÂŁ / year (est.) No home office possible
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At a Glance

  • Tasks: Drive occupancy and revenue while enhancing guest experiences at a premier surf resort.
  • Company: Join Lost Shore, Europe's largest inland surf destination with a vibrant community.
  • Benefits: Competitive salary up to ÂŁ55,000 and the chance to shape a unique hospitality experience.
  • Why this job: Take ownership of accommodation performance in an exciting, sport-focused environment.
  • Qualifications: Experience in hospitality with a strong commercial mindset and a passion for guest satisfaction.
  • Other info: Be part of a dynamic team in a growing business with great potential.

The predicted salary is between 44000 - 66000 ÂŁ per year.

Organisation: Lost Shore Surf Resort

Salary: Up to ÂŁ55,000

Location: Lost Shore Surf Resort, Edinburgh

Contract: Full-time, permanent

About Lost Shore

Lost Shore is Europe’s largest inland surf destination, combining world‑class waves with accommodation, food & drink, and events. We’re building a true surf resort experience — not just a surf session, but a full stay, community, and destination. As we grow, accommodation is becoming a critical part of our commercial success, and we’re now looking for someone to take real ownership of this area of the business.

The Role

This is a commercial hospitality role, not just an operational one. You will be responsible for driving occupancy, optimising pricing, improving the guest journey, and working with marketing, surf, events, and F&B teams to turn stays into a core revenue stream. You’ll have genuine influence over performance and how the accommodation product is positioned and sold.

Key Responsibilities

  • Commercial & Revenue Performance
  • Own accommodation occupancy, ADR and revenue targets
  • Manage all booking channels (direct, OTAs, group bookings)
  • Develop and manage pricing and yield strategies by season and demand
  • Create and optimise stay packages with surf, events, and food & drink
  • Marketing & Distribution
    • Work with the marketing team to ensure accommodation is clearly promoted
    • Improve OTA listings, photography, descriptions, and guest communications
    • Develop group, corporate, and event‑related stay opportunities
  • Guest Experience & Operations
    • Oversee check‑in, guest communication, and on‑site experience
    • Work closely with housekeeping and maintenance to protect standards
    • Monitor reviews and feedback and lead improvements where needed
  • Leadership & Collaboration
    • Support and coordinate accommodation‑related staff and supervisors
    • Work cross‑departmentally to align capacity, demand, and guest experience

    What We’re Looking For

    • Experience in hotels, hostels, resorts, serviced apartments, or similar
    • Strong commercial mindset — comfortable with targets, data, and pricing
    • Confident working across operations and marketing
    • Proactive and innovative, able to identify and seize opportunities
    • Organised, proactive, and guest‑focused
    • Excited by experience‑led hospitality, sport, or destination venues
    • Revenue management experience is a huge plus, but attitude and commercial thinking matter just as much.

    Why Join Lost Shore

    • Unique opportunity to shape and grow a standout accommodation product
    • Real ownership and responsibility for commercial performance
    • Dynamic, ambitious business with strong brand potential
    • Work in an exciting surf, sport, and lifestyle‑led environment

    How to Apply

    Send your CV and a short note explaining why this role interests you and what you would bring to Lost Shore. Those progressing to the next stage may be contacted before the closing date, so we encourage you to apply early.

    Application Deadline: Saturday 14/02/2026

    Head of Accommodation & Commercial Performance employer: ASVA: Association of Scottish Visitor Attractions

    At Lost Shore Surf Resort, we pride ourselves on being a dynamic and ambitious employer that offers a unique opportunity to shape the future of our accommodation product in a vibrant surf and lifestyle environment. With a strong focus on employee growth, we provide real ownership and responsibility for commercial performance, fostering a collaborative work culture where innovative ideas are encouraged. Join us in Edinburgh and be part of a community that values experience-led hospitality and offers exciting career development opportunities.
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    Contact Detail:

    ASVA: Association of Scottish Visitor Attractions Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Head of Accommodation & Commercial Performance

    ✨Tip Number 1

    Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.

    ✨Tip Number 2

    Prepare for interviews by researching Lost Shore Surf Resort thoroughly. Understand their values, mission, and what makes them unique. This will help you tailor your answers and show that you're genuinely interested in being part of their team.

    ✨Tip Number 3

    Practice your pitch! Be ready to explain how your experience aligns with the role of Head of Accommodation & Commercial Performance. Highlight your commercial mindset and any relevant achievements that demonstrate your ability to drive occupancy and revenue.

    ✨Tip Number 4

    Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Lost Shore team and ready to take on the challenge of shaping their accommodation product.

    We think you need these skills to ace Head of Accommodation & Commercial Performance

    Commercial Mindset
    Revenue Management
    Occupancy Management
    Pricing Strategy Development
    Guest Experience Improvement
    Cross-Departmental Collaboration
    Data Analysis
    Marketing Coordination
    Organisational Skills
    Proactive Problem-Solving
    Innovative Thinking
    Experience in Hospitality
    Communication Skills
    Leadership

    Some tips for your application 🫡

    Show Your Passion: When writing your application, let your enthusiasm for the role and the surf resort vibe shine through. We want to see that you’re genuinely excited about shaping the accommodation experience at Lost Shore!

    Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and commercial performance. We’re looking for someone who can drive occupancy and revenue, so showcase any achievements that demonstrate your skills in these areas.

    Craft a Compelling Note: In your short note, explain why this role is a perfect fit for you. Be specific about what you can bring to the table and how your background aligns with our goals at Lost Shore. We love a good story!

    Apply Early: Don’t wait until the last minute! We might reach out to candidates before the deadline, so get your application in as soon as you can. Head over to our website and submit your CV and note today!

    How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions

    ✨Know Your Numbers

    As the Head of Accommodation & Commercial Performance, you'll need to be comfortable with data. Brush up on key metrics like occupancy rates, average daily rate (ADR), and revenue targets. Be ready to discuss how you've used these figures in past roles to drive performance.

    ✨Showcase Your Commercial Mindset

    This role is all about commercial success, so come prepared with examples of how you've optimised pricing or developed successful stay packages in previous positions. Highlight your proactive approach to identifying opportunities that have positively impacted revenue.

    ✨Collaborate Like a Pro

    You'll be working across various teams, so demonstrate your ability to collaborate effectively. Share specific instances where you’ve worked with marketing, operations, or guest services to enhance the overall guest experience and drive occupancy.

    ✨Passion for Hospitality

    Lost Shore is looking for someone who’s genuinely excited about experience-led hospitality. Be sure to convey your enthusiasm for the surf and lifestyle environment, and how your personal interests align with the resort's vision. This will help you stand out as a candidate who truly fits the culture.

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