At a Glance
- Tasks: Drive sustainable growth in retail, catering, and venue hire while inspiring your team.
- Company: Join Glasgow Life, a charity dedicated to improving lives through culture and sport.
- Benefits: Enjoy 30 days holiday, a secure pension, and discounts on local services.
- Other info: Flexible work policies and opportunities for personal development await you.
- Why this job: Make a real impact in your community while developing your career in a supportive environment.
- Qualifications: Proven experience in leading customer-focused teams in retail or hospitality.
The predicted salary is between 40000 - 50000 £ per year.
We believe everyone deserves a great Glasgow life and that starts with the people who work here. Glasgow Life is a charity like no other. Our vision is to improve the lives of everyone in our city. To help us achieve that, we are looking for a Senior Commercial Manager to join our Retail team. Our teams focus on making a real difference through culture and sport in Glasgow.
What you need to know
- Hours: 35 per week.
- Contract type: Fixed Term 3 years until July 2029
- Location: Hybrid. You will spend part of your week at home, and part of your week in one of our offices including our head office based in Merchant City which has access to great public transport and discounted parking nearby.
What you’ll do
As a Senior Commercial Operations Manager, you’ll be a part of an established team, reporting to the Head of Commercial and Business Growth. You’ll play an essential role in driving sustainable growth in our retail, catering, and venue hire functions. Your work will make a visible and lasting difference.
- Forming strategic commercial direction for the critical business units of retail, catering, and venue hire, where customer centricity is a pivotal priority.
- Leading best in class operational standards, objectives, and measurement.
- Bringing an attitude that seeks to constantly improve how the organisation operates commercially.
- Inspiring, leading, and coaching colleagues to deliver shared objectives.
- Aligning commercial priorities with cross functional teams within finance, supply chain, marketing, procurement, driving cross-functional initiatives to achieve shared goals.
Who you are
We’re looking for someone with the right skills who brings energy to the role. If the following sounds like you, apply today!
- An astute commercial leader who can both define growth strategy and own the actions linked to operational excellence.
- Experience in leading dynamic and customer orientated teams from sectors such as retail, hospitality, or sales.
Download the Person Specification in the Job Attachments section on MyJobScotland. Use this to shape your application and show how your experience aligns with the job. When selecting candidates for interviews, managers will look for candidates who meet all the ‘essential’ criteria listed in the Person Specification. If there are many candidates, they may also consider desirable skills. So, include those if they apply to you.
When you still have questions about the role, please contact us at paul.menzies@glasgowlife.org.uk to arrange an informal chat.
What we offer
At Glasgow Life, our work changes lives. As a charity, we bring communities together and support wellbeing through sport, culture, heritage, and learning.
- Holiday: When you join, you’ll get 30 days’ holiday, plus 6.5 public holidays if you’re full-time. This increases to 35 days after 5 years of service. Fancy a bit more time off? You can buy extra holiday too!
- Pension: Join the Local Government Pension Scheme (LGPS) – a Defined Benefit scheme that provides you with a secure pension for later life.
- Support: Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing.
- Discounts: As a colleague, you can enjoy discounts on the things you love, from Glasgow Club memberships to our museum shops and our online store. We are also part of the cycle-to-work scheme, helping you stay active.
- Flexibility and development: We are proud of our flexible and inclusive work policies, which help you balance work and life. We also offer support for learning, development and career progression.
Important Dates
The closing date for this job is 11.59pm on 12 July. Interviews are provisionally scheduled for week commencing 20 July.
Who We Are
Our Corporate Services teams keep Glasgow Life running at its best. From Business & Strategy, Finance, HR, Infrastructure, Commercial, Marketing, they deliver the behind-the-scenes work that powers everything we do. Whether it’s shaping strategy with sharp insights, crafting compelling messages, supporting our people, managing over 100 venues, or generating vital income—this team makes it happen.
Diversity and Fair Work at Glasgow Life
We’re working to build a team that reflects the rich diversity of Glasgow’s communities — where everyone feels valued, respected, and able to be their full, authentic selves at work. We’re proud to be a Disability Confident and Carer Positive employer, and we welcome applications from people of all backgrounds. We’re also committed to Fair Work First principles, including effective voice, opportunity, security, fulfilment and respect for all our staff. We’re working hard to address underrepresentation in our workforce. We especially welcome applications from people with disabilities and from ethnic minority communities.
Senior Commercial Operations Manager in Glasgow employer: ASVA: Association of Scottish Visitor Attractions
At Glasgow Life, we are dedicated to improving the lives of everyone in our city, making us an exceptional employer for those passionate about community impact. Our hybrid work model offers flexibility, while our commitment to employee wellbeing is reflected in generous holiday allowances, a robust pension scheme, and access to support services. Join us in a vibrant work culture that values diversity, fosters professional growth, and encourages collaboration across teams to drive meaningful change in Glasgow.
Contact Details:
ASVA: Association of Scottish Visitor Attractions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Commercial Operations Manager in Glasgow
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by ASVA: Association of Scottish Visitor Attractions.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like ASVA: Association of Scottish Visitor Attractions.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at ASVA: Association of Scottish Visitor Attractions.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at ASVA: Association of Scottish Visitor Attractions. Apply directly through us to stand out!
We think you need these skills to ace Senior Commercial Operations Manager in Glasgow
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of ASVA: Association of Scottish Visitor Attractions. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Senior Commercial Operations Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of ASVA: Association of Scottish Visitor Attractions. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
