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- Tasks: Supervise food and beverage operations, ensuring a fantastic visitor experience at Brodie Castle.
- Company: Join the National Trust for Scotland, a leader in heritage conservation.
- Benefits: Competitive pay, training opportunities, and a vibrant work environment.
- Why this job: Be part of a team that creates memorable experiences for visitors while developing your leadership skills.
- Qualifications: Experience in hospitality, strong leadership, and excellent customer service skills required.
- Other info: Flexible hours with weekend and evening shifts; great for building your career in hospitality.
The predicted salary is between 30000 - 40000 £ per year.
Organisation: The National Trust for Scotland
Purpose of role
This is an exciting opportunity to work with our leadership team at Brodie Castle to provide operational delivery of the visitor experience and supervision in the Food & Beverage department, as well as on-site events in line with the Trust’s policies. You will be responsible for the supervision of the day-to-day catering operations at our popular Playful Garden Café as well as the Castle Café. You will deliver our quality standards and performance targets, ensuring we offer our visitors a fantastic Food & Beverage experience. You will be an enthusiastic team player who can supervise, coach and motivate your team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision. This role requires weekend working and at times may require working evenings to cover events.
Key Responsibilities
- Support the F&B manager with menu development and the preparation and presentation of a high-quality food and drink offer relevant to our Brodie visitors.
- Ensure compliance with health and safety, food hygiene, food allergens, licensing and environmental health standards, completing all related record-keeping.
- Support the F&B manager with stock management, ordering, storage and wastage control.
- Ensure the upkeep and safety of equipment and utensils used within the catering outlets.
- Assist with food-led events throughout the year to support overall business goals.
Visitor Experience
- Offer excellent customer service and ensure all members of the catering team do the same.
- Support property-wide targets for completion of visitor surveys to understand more about our visitors.
- Act as one of our duty management team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor attraction, addressing issues, emergency procedure and providing relief cover, as required.
People Management
- Assist the F&B Manager in Recruitment, induction, development and management of all Food and Beverage Visitor Services Assistants ensuring that they understand role responsibilities and are equipped to fulfil the role to the required standards.
- Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective training, task-setting and coaching on front and back-of-house routines.
- Ensure the team feel valued, respected, motivated and supported.
- Support the F&B Manager in preparing catering rotas and holiday allocation to meet business needs.
- Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team.
Finance management
- Share responsibility for achieving Food & Beverage budget.
- Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.
- Supervise daily cafés till operations and perform end-of-day income reconciliation.
- Support the F&B Manager with menu costing and stock-taking.
Performance indicators and targets
- Weekly, monthly and annual sales and cost of sales targets.
- Food compliance standards and record-keeping.
- Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback.
- Staff satisfaction from staff surveys.
Tools / equipment / systems
- Fully equipped commercial catering kitchen.
- Access to laptop and relevant online training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.
- EPOS tills and chip and pin machines.
QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Essential
- Significant previous experience of working in an operations role in the hospitality industry.
- Excellent leadership and influencing skills, supervising and supporting staff on a daily basis.
- Excellent customer service skills.
- Excellent organisational, administrative and time-management skills with the ability to prioritise workload to meet changing demands.
- Confident communication skills (written and spoken).
- Ability to be proactive and to take initiative.
- Experience with cash handling, monitoring, and interpreting financial data.
- Computer literacy and familiar with Microsoft software.
- An understanding and commitment to the aims and objectives of the National Trust for Scotland.
Desirable
- Food Hygiene Qualification (or willingness to train).
- First aid Certificate (or willingness to train).
- Barista training (or willingness to train).
- Alcohol License (or willingness to train).
Visitor Services Supervisor – Food & Beverage in Forres employer: ASVA: Association of Scottish Visitor Attractions
Contact Detail:
ASVA: Association of Scottish Visitor Attractions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Supervisor – Food & Beverage in Forres
✨Tip Number 1
Get to know the company! Research the National Trust for Scotland and their values. When you walk into that interview, show us you understand their mission and how your experience aligns with their goals.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to leadership and customer service. We want to hear about your past experiences and how you’ve handled challenges in the hospitality industry.
✨Tip Number 3
Show off your personality! The role is all about teamwork and creating a fantastic visitor experience. Let your enthusiasm shine through during the interview – we’re looking for someone who can motivate and inspire their team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows us you’re genuinely interested in the position and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Visitor Services Supervisor – Food & Beverage in Forres
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you genuinely care about providing a fantastic visitor experience, especially in Food & Beverage!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples from your past roles that align with the responsibilities listed in the job description. This helps us see how you'd fit right in!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your qualifications and experiences.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions
✨Know Your Stuff
Make sure you’re familiar with the National Trust for Scotland and its mission. Understand their values and how they relate to visitor services, especially in the Food & Beverage sector. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully supervised and motivated a team in previous roles. Think about specific situations where you’ve coached staff or improved performance. This is key for a role that requires strong leadership in a busy café environment.
✨Customer Service is Key
Be ready to discuss your approach to delivering excellent customer service. Share stories that highlight your ability to handle difficult situations or enhance the visitor experience. Remember, this role is all about ensuring visitors have a fantastic time!
✨Get Practical with Compliance
Brush up on health and safety regulations, food hygiene standards, and any relevant compliance issues. Be prepared to discuss how you would ensure these standards are met in a fast-paced environment. Showing your knowledge here will demonstrate your readiness for the role.