At a Glance
- Tasks: Join our Food & Beverage team to create memorable experiences for visitors at Brodie Castle.
- Company: National Trust for Scotland, a beautiful heritage site with a vibrant atmosphere.
- Benefits: Flexible hours, friendly team, and the chance to meet diverse guests.
- Other info: Opportunity to work in a dynamic environment with potential for growth.
- Why this job: No experience needed; just bring your energy and passion for great service!
- Qualifications: Cheerful attitude and willingness to engage with guests.
The predicted salary is between 18900 - 23100 £ per year.
JOB PURPOSE
Here at National Trust for Scotland’s beautiful Brodie Castle, we are looking for energetic, cheerful, and talkative individuals to join our amazing Food and Beverage team.
No previous experience is needed; we would just love to hear from people who can interact and chat with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell.
This role is vital in providing our guests with the best possible service in whichever food outlet they have chosen to visit and helping our visitors to create wonderful memories.
The role is varied and you may be creating the best barista coffee, making up a sandwich, hot food or serving a refreshing ice cream but whatever you are doing you’ll help us maximize all charity income opportunities through excellent customer service, product knowledge and taking pride in everything we do.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
- To provide a consistently high standard of visitor care at all times
- Welcoming visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner;
- Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
- Welcoming International visitors and aiding with specific needs.
- Welcoming groups in an efficient and warm manner
- Answering visitors’ queries about the site, education facilities and the local area;
- Providing information about the site, its history, contents, offers and merchandise;
- Promoting the National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
- To maintain excellent standards of site and personal presentation at all times
- The general ongoing operational cleaning of all areas as necessary, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required;
- Ensuring area is ready to open and welcome visitors by the set opening time;
- Wearing the correct uniform, name badges, or PPE as required.
- Reporting all instances of damage and wear and tear issues promptly to your line manager;
- Working in harmony with other departments;
- Other duties (as required)
- To ensure good housekeeping of catering kitchens, serveries and back of house areas.
- To ensure that catering merchandising is in accordance with NTS policy.
- To assist in achieving site catering targets and KPI’s.
- To actively upsell products and services to facilitate the visitor’s enjoyment.
- To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
- To work flexibly across departments and sites as needed.
- To assist with the set-up, stewarding and break down of events in liaison with the events coordinator.
- To assist with Hospitality events. Staff may be asked to work through the night hours.
- To adhere to all financial procedures to include till operations and cash reconciliation duties.
- Help achieve sales targets and membership recruitment targets.
- Upsell products within the café.
- Actively feedback visitor comments to line managers to improve offer, service and operation.
- Health and Safety
- To ensure the site meets with Health and Safety legislation in liaison with your department manager.
- To ensure that visitors vacate the site at close of business and that the site is secured at the end of day.
- To use personal protection equipment as provided and directed by your line manager.
- #J-18808-Ljbffr
Visitor Services Assistant – Food & Beverage in Forres employer: ASVA: Association of Scottish Visitor Attractions
Joining ASVA as an Events Manager in Paisley offers a unique opportunity to be part of a vibrant team dedicated to promoting cultural and commercial events. With a commitment to inclusivity and employee development, ASVA provides flexible working hours and a supportive work culture that values diverse backgrounds. This role not only allows for professional growth but also the chance to make a meaningful impact in the community through engaging events.
Contact Details:
ASVA: Association of Scottish Visitor Attractions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Services Assistant – Food & Beverage in Forres
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at ASVA: Association of Scottish Visitor Attractions and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Visitor Services Assistant – Food & Beverage in Forres
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at ASVA: Association of Scottish Visitor Attractions that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at ASVA: Association of Scottish Visitor Attractions.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at ASVA: Association of Scottish Visitor Attractions get a sense of who you are beyond your experience!
How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at ASVA: Association of Scottish Visitor Attractions and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
