At a Glance
- Tasks: Ensure Brodie Castle shines by delivering top-notch housekeeping and customer care.
- Company: Join the National Trust for Scotland, preserving history and culture.
- Benefits: Enjoy a supportive work environment with flexible hours and a chance to connect with visitors.
- Other info: Great opportunity for personal growth and making a difference in heritage conservation.
- Why this job: Be part of a team that enhances visitor experiences in a stunning historic setting.
- Qualifications: Attention to detail and a passion for cleanliness are essential.
The predicted salary is between 20000 - 25000 € per year.
Organisation: The National Trust for Scotland
PURPOSE OF THE ROLE
To maximise visitor enjoyment of visitors to Brodie Castle and Estate by delivering the highest standards of housekeeping, and customer care across public facilities.
Background
Brodie Castle and Estate is situated in the parish of Dyke and Moy, Morayshire and boasts thousands of visitors each year. The castle has been in the care of the National Trust for Scotland since 1979 and opened its doors to the public for the first time in 1980. Within Brodie Castle there are historic interiors of exceptional quality, which contain fine plaster ceilings and collections of international significance. Brodie Estate is also home to The Playful Garden which contains a fascinating menagerie of characters inspired by the castle’s quirky and colourful history, including Scotland’s biggest bunny sculpture.
The post-holder is responsible, with the support of the Housekeeping and Holiday – Let Supervisor for delivering the highest standards of housekeeping across public facilities and staff office spaces.
KEY RESPONSIBILITIES
The Key Purposes of the post will be met by ensuring all public facilities and office spaces are cleaned and presented by the highest possible standard.
General Housekeeping
- Undertaking the routine cleaning and housekeeping of the public facilities on site which are spread across 3 main areas of the Estate. Duties include but not limited to:
- Vacuuming, sweeping, mopping of floors
- Cleaning of lavatories, sinks, staff-rooms etc
- Emptying bins
- Restocking toilet paper, soap and handtowels
- Dusting/polishing of fittings such as panelling, stairs, and doors
- Dusting/wiping of sills, skirting’s, door-frames, and window frames
- Cleaning of windows
Supporting the use of the property for functions and events by:
- Protecting vulnerable collections
- Assisting with functions furniture set‑up and striking
- Clearing and cleaning before and after the event
Holiday Let Accommodation (the Laird’s Wing and other holiday cottages)
Undertaking occasional support in servicing of let accommodation of the property, including but not limited to:
- Vacuuming, sweeping, mopping, polishing of floors
- Dusting of surfaces, fittings, furniture, ornaments, doors
- Cleaning of windows
- Changing of bed linen and towels, and making of beds
- Cleaning of bathroom/toilet areas and fittings
- Cleaning of (let) kitchen/scullery areas and equipment
- Checking functionality of lighting, heating, TV/radio etc
- Replenishing of welcome/hospitality trays, and consumables
- Checking of collections and domestic inventories during changeover – specifically in the Laird’s Apartment
Collections Care
Very occasional Collection Care support may be required.
SCOPE OF ROLE
People Management
- Not a line manager
- Will work closely with other property colleagues and will have interaction with other technical/specialist advisory colleagues based in other locations and departments
- Will work with contractors working on site and suppliers
- Will have daily interaction with members of the public of all ages and abilities
Financial Management
Not a budget holder
Tools/Equipment
- Will be a frequent user of cleaning materials, tools and specialist cleaning chemicals
- May be a user of ladders, hand tools etc. required to gain access to and to perform conservation work/cleaning
- May be a user of IT equipment
- May wear PPE for personal protection and protection of the property
SKILLS, EXPERIENCE & KNOWLEDGE
Essential
- Attentive to detail with an eye for presentation and finish
- Personal commitment to high standards of cleaning
- Ability to manage time efficiently and effectively in an environment of changing priorities
- Ability to work effectively and efficiently without close supervision
- Willing to show commitment and flexibility in work practice
- A personal commitment to excellence in customer care with the ability to enthuse and motivate others
Desirable
- Experience as a Housekeeping Assistant (or similar) in a busy visitor attraction
- Previous housekeeping experience including cleaning and presentation of areas open to the public or let for holiday rentals and/or cleaning of domestic and staff areas
Housekeeper in Forres employer: ASVA: Association of Scottish Visitor Attractions
The National Trust for Scotland offers a rewarding opportunity for Housekeepers at Brodie Castle and Estate, where you can contribute to preserving Scotland's rich heritage while ensuring an exceptional visitor experience. With a strong commitment to employee development, a supportive work culture, and the chance to work in a stunning historical setting, this role not only promises meaningful work but also fosters personal growth and teamwork among dedicated colleagues.
Contact Detail:
ASVA: Association of Scottish Visitor Attractions Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeper in Forres
✨Tip Number 1
Get to know the place! Before your interview, take a stroll around Brodie Castle and Estate. Familiarise yourself with the layout and the key areas you’ll be responsible for. This shows your genuine interest and helps you stand out.
✨Tip Number 2
Show off your skills! During the interview, share specific examples of how you've maintained high cleaning standards in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 3
Be ready to chat about customer care! Since you'll be interacting with visitors, think of times when you’ve gone above and beyond to ensure a great experience for customers. This will highlight your commitment to excellence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Housekeeper in Forres
Some tips for your application 🫡
Show Your Attention to Detail:When you're writing your application, make sure to highlight your keen eye for detail. Mention specific examples of how you've maintained high standards in previous roles, especially in cleaning or customer care.
Tailor Your Application:Don’t just send a generic application! Tailor it to the Housekeeper role at Brodie Castle. Use keywords from the job description and show us how your experience aligns with what we’re looking for.
Be Yourself:We want to get to know the real you! Let your personality shine through in your application. Share your passion for housekeeping and customer service, and why you’d love to work at such a unique place like Brodie Castle.
Apply Through Our Website:Make sure to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Housekeeper at Brodie Castle and Estate. Familiarise yourself with the specific cleaning tasks mentioned in the job description, like vacuuming, dusting, and maintaining public facilities. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Attention to Detail
During the interview, highlight your attention to detail and commitment to high standards of cleaning. You might want to share examples from previous experiences where your meticulousness made a difference. This is crucial for a role that involves caring for historic interiors and ensuring visitor satisfaction.
✨Demonstrate Customer Care Skills
Since this role involves interacting with visitors, be prepared to discuss your customer care experience. Share stories that illustrate how you've gone above and beyond to ensure a positive experience for guests. This will show that you not only care about cleanliness but also about creating a welcoming environment.
✨Be Ready for Practical Questions
Expect some practical questions or scenarios during the interview. They might ask how you would handle a specific cleaning challenge or manage your time effectively when priorities change. Think through these scenarios beforehand so you can respond confidently and show your problem-solving skills.
