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For Companies At a Glance
- Tasks: Engage with visitors, provide excellent customer service, and create memorable experiences.
- Company: Join the vibrant team at one of Scotland's top attractions.
- Benefits: Earn £12.60 per hour, rising to £13.45, with flexible daytime hours.
- Why this job: Perfect for those passionate about tourism, travel, and making a difference.
- Qualifications: No experience needed; just bring your enthusiasm and a friendly attitude.
- Other info: Full training and uniform provided, with opportunities across various teams.
The predicted salary is between 12 - 13 £ per hour.
Salary: £12.60 per hour, increasing to £13.45 from 1st April.
Location: Falkirk Wheel.
Scottish Canals is looking for Destination Associates at The Falkirk Wheel & Horse Box. We are looking for passionate, enthusiastic, and motivated individuals to join our team and work with us over our Spring to Autumn 2026 season.
Our pace, personality and people make us amongst Scotland’s top visitor attractions. If you’re interested in tourism, travel, international visitors, events, food & drink then this could be the perfect job for you.
This position is during daytime hours and flexible to accommodate work life balance.
From welcoming thousands of international visitors, serving customers and spending time both in and outdoors, our Destination Associates enjoy a wide range of fun and exciting responsibilities. You will be integral to our customers having a 5-star experience to remember. The role will involve customer service, cash handling, barista coffee service and the preparation of food. Ensuring pride in the cleanliness and surroundings you will work in.
You must be flexible to work in our various outlets including Airstream, ice cream area and coffee pods and with a personal and engaging attitude, precision for café and food displays and ensuring our customers are informed and enlightened by your professional and informative attitude.
Full uniform and training will be provided.
We have a variety of roles available in the following teams:
- Trip Boats
- Retail & Admissions
- Food & Beverage
- Activities & Events
- Hire Boats
- Housekeeping
Previous experience in a similar role is welcomed, but not essential. This role attracts a salary of £12.60 per hour, increasing to £13.45 from 1st April. You will work on a rota which may include weekends and bank holidays.
Destination Associates in Falkirk employer: ASVA: Association of Scottish Visitor Attractions
Contact Detail:
ASVA: Association of Scottish Visitor Attractions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Destination Associates in Falkirk
✨Tip Number 1
Get to know the company! Research Scottish Canals and The Falkirk Wheel. Understanding their values and what makes them tick will help you connect during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing a 5-star experience, think of examples from your past where you've gone above and beyond for customers. This will help you shine when discussing your experience.
✨Tip Number 3
Be flexible and open-minded! The job involves various roles, so showing that you're adaptable and willing to jump into different tasks will make you stand out. Plus, it shows you're ready to embrace the fun and excitement of the job!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and keen to join us at Scottish Canals. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Destination Associates in Falkirk
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for tourism and customer service shine through. We want to see that you’re genuinely excited about the role and ready to engage with our visitors!
Tailor Your CV: Make sure to customise your CV to highlight any relevant experience, even if it’s not directly in tourism. We love seeing how your skills can translate into making our customers' experiences unforgettable.
Be Personable: In your cover letter, adopt a friendly tone that reflects the engaging personality we’re looking for. Remember, we’re all about creating memorable experiences, so show us how you can contribute to that vibe!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions
✨Know Your Stuff
Before the interview, make sure you research Scottish Canals and The Falkirk Wheel. Understand their mission, values, and what makes them a top visitor attraction. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Your Passion
As a Destination Associate, enthusiasm is key! Be ready to share why you love tourism, travel, and customer service. Think of specific examples from your past experiences that highlight your passion and how it aligns with the job.
✨Practice Customer Scenarios
Since the role involves customer service, prepare for situational questions. Think about how you would handle different customer interactions, from serving coffee to dealing with complaints. Practising these scenarios can help you feel more at ease during the interview.
✨Dress the Part
Even though full uniform will be provided, dressing smartly for the interview shows professionalism. Opt for something casual yet tidy that reflects the friendly and engaging attitude expected in the role. First impressions matter!
