At a Glance
- Tasks: Coordinate and manage exciting events at Edinburgh Zoo, ensuring a seamless visitor experience.
- Company: Join the Royal Zoological Society of Scotland, dedicated to wildlife conservation and education.
- Benefits: Enjoy a competitive salary, generous leave, discounts, and free entry to zoos for you and your friends.
- Other info: Fixed-term role from October 2025 to March 2026, with evening and weekend duties.
- Why this job: Be part of a vibrant team creating memorable experiences while promoting conservation efforts.
- Qualifications: Good Higher Grade results, event coordination experience, and strong customer service skills required.
The predicted salary is between 24896 - 25518 £ per year.
Events and Experiences Coordinator - Fixed Term 6 months
Organisation: The Royal Zoological Society of Scotland
Salary: Salary Range: £24,896 and £25,518 per annum (offer based on experience)
Location: Edinburgh, EH12 6TS
The role
This is a fixed-term position, starting in October 2025 – March 2026 to help support on a range of exciting events.
To develop and organise a diverse portfolio of events and administer an engaging and innovative package of commercial RZSS Edinburgh Zoo experiences.
Ensure commercial events and experiences are efficiently administered, monitored, evaluated & that they fit with the RZSS vision and mission.
Some of the things you’ll do:
* Support and administer Edinburgh Zoo commercial events and experience programme, e.g. managing/delivering sections of larger events such as Edinburgh Zoo’s Giant Lanterns and other seasonal events for Halloween, Christmas and Valentines Day
* Event duty management, including evenings and weekends
* Lead on the RZSS Keeper Experience programme together with the other Events and * Experiences Coordinators
* Provide first-class customer service by ensuring our customers receive a personal, knowledgeable and positive level of service on a daily basis.
* Develop efficient booking and administering techniques/systems to ensure the visitor journey is seamless, fluid and professional and in line with GDPR policies.
* Manage sales for keeper experiences, ensuring any cash handling/booking processes are in accordance with Society procedures, and liaise with the Finance Department and Cashiers as required.
* Collaborate with other teams to ensure the best possible visitor experience in respect of events & experiences, in line with best practice and agreed standards, conveying RZSS key conservation messages to enhance experience and sales, e.g. contract caterer, Living Collections and with the admissions/retail, marketing, IT and digital teams in respect of the sales and promotion of events & experiences.
* Responsible for monitoring and evaluating visitor feedback on experiences and commercial events, including monitoring budgets (meeting targets) and delivering accurate report on event progress as directed.
* Working alongside the Events & Experiences Manager to develop and deliver new and innovative commercial events, e.g. thinking commercially to maximise events & experiences sales opportunities – adapting to seasonal changes and changes in visitor behaviour/profile.
* Liaise with colleagues across RZSS to ensure they, and your team, are kept informed of any potential impacts on their, and your, areas of responsibility about event & experience activities & projects, e.g. Highland Wildlife Park to ensure experiences booking procedures are coordinated and consistent.
What we’re looking for:
* Good achievement at Higher Grade level (including English and Mathematics) or equivalent
* Accurate numerical reasoning skills and attention to detail.
* Engaging customers empathetically to link or upsell our products
* Good working knowledge of microsoft office (outlook, word, excel and other IT packages/systems)
* Assertive communicator, confident in dealing with queries from internal and external sources
* Experience in event coordination
* Experience of working with minimal supervision, demonstrating good organisational and planning skills
* Experience of working in a customer service environment
* Experience of providing first class customer care and service, including dealing with customer queries
What you’ll get in return:
* Starting salary between £24,896 and £25,518 per annum (offer based on experience)
* 37.5hr working week
* 34 days annual leave (pro rata)
* Discount in both retail/catering
* Access to a healthcare plan
* Employer contributory pension scheme
* You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other zoos across the UK.
Interviews will take place on Thursday 4 September 2025.
Please see the role profile for further information on what the role involves and essential/desirable criteria.
#J-18808-LjbffrEvents and Experiences Coordinator – Fixed Term 6 months employer: ASVA: Association of Scottish Visitor Attractions
The Royal Zoological Society of Scotland is an exceptional employer, offering a vibrant work culture that prioritises conservation and community engagement. As an Events and Experiences Coordinator in Edinburgh, you will enjoy a supportive environment with ample opportunities for professional growth, competitive benefits including generous annual leave, and unique perks such as free access to the Highland Wildlife Park and Edinburgh Zoo for you and your family. Join us in creating memorable experiences while contributing to our mission of wildlife conservation.
Contact Details:
ASVA: Association of Scottish Visitor Attractions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Events and Experiences Coordinator – Fixed Term 6 months
✨Tip Number 1
Familiarise yourself with the Royal Zoological Society of Scotland's mission and values. Understanding their conservation messages will help you align your approach during interviews and discussions, showcasing your passion for their cause.
✨Tip Number 2
Network with current or former employees of RZSS, especially those in event coordination roles. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application.
✨Tip Number 3
Prepare examples of your past event coordination experiences that demonstrate your organisational skills and customer service excellence. Be ready to discuss how you handled challenges and ensured successful outcomes.
✨Tip Number 4
Stay updated on upcoming events at Edinburgh Zoo and similar venues. Showing your enthusiasm and knowledge about their events during the interview can set you apart as a candidate who is genuinely interested in the role.
We think you need these skills to ace Events and Experiences Coordinator – Fixed Term 6 months
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in event coordination and customer service. Use specific examples that demonstrate your skills in managing events and engaging with customers.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for events and experiences, particularly in a zoo or conservation context. Mention how your values align with the Royal Zoological Society of Scotland's mission.
Highlight Relevant Skills:Emphasise your numerical reasoning skills and attention to detail, as these are crucial for managing budgets and evaluating visitor feedback. Provide examples of how you've used these skills in past roles.
Showcase Your Communication Skills:Since the role requires assertive communication, include examples of how you've effectively dealt with customer queries and collaborated with teams. This will demonstrate your ability to provide first-class customer service.
How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions
✨Showcase Your Event Coordination Experience
Be prepared to discuss your previous experience in event coordination. Highlight specific events you've managed, focusing on your role and the outcomes. This will demonstrate your capability to handle the responsibilities of the position.
✨Emphasise Customer Service Skills
Since the role requires providing first-class customer service, be ready to share examples of how you've successfully engaged with customers in the past. Discuss any strategies you used to enhance their experience and resolve queries.
✨Demonstrate Attention to Detail
Given the importance of accuracy in this role, prepare to discuss how you ensure attention to detail in your work. You might want to mention specific tools or techniques you use to maintain high standards in event administration.
✨Familiarise Yourself with RZSS Values
Research the Royal Zoological Society of Scotland and understand their vision and mission. Be ready to explain how your values align with theirs and how you can contribute to their goals through your role as Events and Experiences Coordinator.
