Events and Experiences Co-ordinator (Fixed Term – 6 months)

The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved. Edinburgh Zoo and Highland Wildlife Park are our gateways to the natural world through which people can experience nature. This is a fixed-term position, starting in September 2026 – March 2027 to help support on a range of exciting events.

The role

To develop and organise a diverse portfolio of events and administer an engaging and innovative package of commercial RZSS Edinburgh Zoo experiences. Ensure commercial events and experiences are efficiently administered, monitored, evaluated & that they fit with the RZSS vision and mission.

Some of the things you’ll do:

• Support and administer Edinburgh Zoo commercial events and experience programme, e.g. managing/delivering sections of larger events such as Edinburgh Zoo’s Giant Lanterns and other seasonal events for Halloween, Christmas and Valentines Day.
• Work collaboratively with the Events and Experiences team and wider departments to oversee the install, maintenance and de-rig of the Giant Lanterns event.
• Event duty management, including evenings and weekends.
• Provide first-class customer service by ensuring our customers receive a personal, knowledgeable and positive level of service on a daily basis.
• Report on and manage sales for the Giant Lantern of China event.
• Collaborate with other teams to ensure the best possible visitor experience in respect of events & experiences, in line with best practice and agreed standards, conveying RZSS key conservation messages to enhance experience and sales.
• Responsible for monitoring and evaluating visitor feedback on experiences and commercial events, including monitoring budgets (meeting targets) and delivering accurate report on event progress as directed.
• Working alongside the Events & Experiences Manager to develop and deliver new and innovative commercial events, e.g. thinking commercially to maximise events & experiences sales opportunities – adapting to seasonal changes and changes in visitor behaviour/profile.
• Liaise with colleagues across RZSS to ensure they, and your team, are kept informed of any potential impacts on their, and your, areas of responsibility about event & experience activities & projects.

What we’re looking for:

• Good achievement at Higher Grade level (including English and Mathematics) or equivalent.
• Accurate numerical reasoning skills and attention to detail.
• Engaging customers empathetically to link or upsell our products.
• Good working knowledge of Microsoft Office (Outlook, Word, Excel and other IT packages/systems).
• Assertive communicator, confident in dealing with queries from internal and external sources.
• Experience in event coordination.
• Experience of working with minimal supervision, demonstrating good organisational and planning skills.
• Experience of working in a customer service environment.
• Experience of providing first class customer care and service, including dealing with customer queries.

What you’ll get in return:

• Starting salary of £25,867 to £26,514 per annum, based on experience.
• 37.5 working week (may require some evening/weekend working on occasion).
• 34 days annual leave (per annum).
• Discount in both retail/catering.
• Access to a healthcare plan.
• Access to Employee Assistance Programme (EAP), that provide 24-hour counselling and support, including health, legal, finance, wellbeing and family advice.
• Employer contributory pension scheme.
• You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoos across the UK.

This role is subject to standard pre-employment checks, including the candidate’s right to work in the UK and Basic Disclosure check/PVG Check. RZSS is an equal opportunities employer. Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010.