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- Tasks: Supervise visitor services and ensure an exceptional food and beverage experience.
- Company: Join a vibrant team at Pitmedden Gardens, dedicated to visitor enjoyment.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Make a real impact on visitor experiences while developing your leadership skills.
- Qualifications: Experience in customer service and a passion for food and events.
- Other info: Dynamic role with opportunities for creativity and community engagement.
The predicted salary is between 30000 - 42000 £ per year.
To provide operational delivery of the visitor experience and supervision in the Food & Beverage department at Pitmedden Gardens and on-site Events in line with the Trust’s policies. Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.
Key Responsibilities and Accountabilities
- Supervising/undertaking the day-to-day operation of the property and environs to ensure excellent customer/visitor experience.
- Catering Operation
- Lead with menu development and the preparation and presentation of a high-quality food and drink offer.
- Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
- Assist with food led events throughout the year to support overall business goals.
- Offer excellent customer service and ensure all members of the team do the same.
- Support property-wide targets for completion of visitor surveys to understand more about our visitors.
- Act as one of our duty management team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor attraction, addressing issues, emergency procedure and providing relief cover, as required.
Visitor Services Supervisor – Food & Beverage in Ellon employer: ASVA: Association of Scottish Visitor Attractions
Contact Detail:
ASVA: Association of Scottish Visitor Attractions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Supervisor – Food & Beverage in Ellon
✨Tip Number 1
Get to know the company! Research Pitmedden Gardens and their visitor services. Understanding their values and goals will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and the work culture, plus it might just land you a referral!
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle various scenarios related to visitor services and food & beverage operations. Practising your responses will help you feel more confident during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Visitor Services Supervisor – Food & Beverage in Ellon
Some tips for your application 🫡
Show Your Passion for Visitor Experience: When writing your application, let us see your enthusiasm for creating memorable experiences for visitors. Share any relevant experiences or ideas you have that align with our mission to maximise enjoyment at Pitmedden Gardens.
Highlight Your Food & Beverage Knowledge: Make sure to showcase your understanding of food and beverage operations. Whether it’s menu development or compliance with health standards, we want to know how your skills can contribute to our high-quality offerings.
Demonstrate Team Leadership Skills: As a Visitor Services Supervisor, you'll be leading a team. Use your application to highlight any past experiences where you've successfully managed or motivated a team, ensuring everyone is on the same page and working towards common goals.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our Food & Beverage department!
How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions
✨Know the Property Inside Out
Before your interview, make sure you research Pitmedden Gardens thoroughly. Understand its history, visitor experience goals, and current food and beverage offerings. This knowledge will help you demonstrate your passion for the property and how you can contribute to enhancing the visitor experience.
✨Showcase Your Leadership Skills
As a Visitor Services Supervisor, you'll be managing a team. Prepare examples of how you've successfully led teams in the past, focusing on training, motivation, and performance management. Be ready to discuss how you would instil a positive culture and ensure high standards in customer service.
✨Emphasise Health and Safety Knowledge
Given the importance of health and safety in this role, brush up on relevant regulations and best practices. Be prepared to discuss how you would ensure compliance with food hygiene and safety standards, as well as how you would handle emergency procedures effectively.
✨Engage with Visitor Experience Strategies
Think about ways to enhance visitor engagement and satisfaction. Bring ideas for menu development or event planning that could attract more visitors. Showing that you can think creatively about improving the visitor experience will set you apart from other candidates.
