At a Glance
- Tasks: Welcome visitors and create unforgettable experiences at Haddo House.
- Company: Join the National Trust for Scotland, a leader in heritage conservation.
- Benefits: Flexible hours, team environment, and opportunities for personal growth.
- Other info: Perfect for those looking to gain experience in a vibrant visitor attraction.
- Why this job: Be part of a passionate team delivering 5-star customer service.
- Qualifications: Great communication skills and a love for helping others.
The predicted salary is between 30000 - 35000 £ per year.
- Organisation: The National Trust for Scotland
- Purpose of the role
We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at Haddo House.
Situated in the heart of Aberdeenshire, Haddo House is a popular visitor attraction for tourists and locals alike.
Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income.
It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure.
Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.
This role is about creating a 5 star visitor experience and providing outstanding customer service.
Key responsibilities
- Welcoming visitors and promoting the value of Trust membership
- Assisting visitors in selecting and purchasing the most appropriate ticket option
- Processing retail deliveries, ensuring that stock is displayed and that the stock is kept tidy
- Guiding visitors throughout the property and providing information on its history, its furnishings and inhabitants.
- To provide excellent customer service
- Handling cash accurately and processing sales
- To actively drive up selling opportunities on membership through strong knowledge and an excellent customer service.
- Take responsibility for your own development and learning.
- Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
- Work across departments when necessary supporting the wider team
- To provide consistently excellent customer service when dealing with high volumes of customers and busy periods, including coach visits.
- Adhering to the property’s quality standards including wearing of uniform.
- Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines.
This includes working within the property’s "Safe System of Work" (the system for managing Health & Safety).
- Scope of job
- People Management
- Will have regular (daily) interaction with members of the public of all ages and abilities
- Finance Management
- Share till reconciliation duties, as appointed by Visitor Services Supervisor.
- Required skills, experience & knowledge
Essential
- Ability to work within a team or independently, with minimal supervision to a high and safe standard.
- Ability to be flexible, in particular to adapt working patterns and tasks to meet day‑day property needs.
- Ability to adjust pace to match customer flow without compromising quality of service.
- Excellent front of house persona – warm, welcoming, patient and understanding.
- Excellent selling skills
- Genuine belief in the value of good customer service.
- Excellent interpersonal and communication skills.
- Demonstrable time management skills and the ability to prioritise.
- Ability to be proactive and to take the initiative.
Desirable
- Previous front of house or guiding experience
- Additional languages
- Demonstrable experience in a customer-facing role, delivering impeccable customer care through excellent inter-personal skills.
- Demonstrable experience in sales or ticket/event/admissions with experience and confidence undertaking till-work and cash handling/reconciliation.
- Experience in EPOS style till operation.
- Excellent cash handling skills.
- Excellent selling skills – adaptable to customer type and product.
- #J-18808-Ljbffr
Visitor Services Assistant in Ellon employer: ASVA: Association of Scottish Visitor Attractions
Joining ASVA as an Events Manager in Paisley offers a unique opportunity to be part of a vibrant team dedicated to promoting cultural and commercial events. With a commitment to inclusivity and employee development, ASVA provides flexible working hours and a supportive work culture that values diverse backgrounds. This role not only allows for professional growth but also the chance to make a meaningful impact in the community through engaging events.
Contact Details:
ASVA: Association of Scottish Visitor Attractions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Services Assistant in Ellon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ASVA: Association of Scottish Visitor Attractions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ASVA: Association of Scottish Visitor Attractions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Visitor Services Assistant in Ellon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ASVA: Association of Scottish Visitor Attractions:Your cover letter is your chance to shine! Tell us why you want to work at ASVA: Association of Scottish Visitor Attractions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ASVA: Association of Scottish Visitor Attractions!
How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
