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- Tasks: Deliver exceptional supporter care and build meaningful relationships with our members and donors.
- Company: Join the National Trust for Scotland, a leader in preserving Scotland's heritage.
- Benefits: Gain valuable experience, flexible hours, and contribute to a meaningful cause.
- Why this job: Make a real difference by supporting Scotland's natural and cultural treasures.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic team environment with opportunities for personal growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Organisation: The National Trust for Scotland
Location: Edinburgh
The Audiences and Support (A&S) directorate brings together a range of creative and specialist skills to build support for our charity. Working closely with colleagues across Scotland, we protect, enhance and build the Trust’s reputation, positioning our charity as a leader in protecting and sharing Scotland’s natural, cultural and historic places for everyone to enjoy. By listening to our audiences and placing them at the heart of what we do, we grow support for our charity; increasing membership, inspiring visits and generating vital income through philanthropic work.
The wider purpose of the role is to support the interactions we have with our supporters ensuring that we build meaningful relationships with them through our excellent supporter care to encourage loyalty of support and in turn, generating the vital funds we require for the continuation of our charity’s work.
The specific purpose of the role is to provide excellent service and care to our many supporters, including but not limited to our circa 340,000 members, many donors, and visitors. It’s your role to build strong relationships, offer great service and encourage future support, providing a positive experience of the National Trust for Scotland. As well as processing memberships and carrying out administrative tasks, you will be the first point of contact for general enquiries for the organisation and it’s your responsibility to ensure that every interaction leaves our supporters, or prospective supporters, feeling thanked and valued and most importantly excited to continue or start their membership and support to the National Trust for Scotland.
KEY RESPONSIBILITIES
- Deliver exceptional supporter care across multiple channels, acting as the first point of contact via telephone, email, social media, letter, or occasionally face to face.
- Provide a welcoming and helpful experience for people contacting the charity with questions, feedback, or concerns.
- Demonstrate a professional and proactive approach to interacting with supporters.
- Respond to enquiries in a timely, considerate, and caring manner, in line with agreed SLAs.
- Develop and maintain strong knowledge of the Trust’s activities, products, and policies, communicating these confidently to visitors, members, and donors.
- Manage supporter data in accordance with GDPR and PECR regulations, proactively ensuring data accuracy and completeness.
- Support Team Leaders, the Supporter Care Manager, the CRM Manager, and other internal departments with time‑critical and data‑sensitive tasks.
- Ensure all supporter interactions are accurately logged in the CRM system and, where appropriate, passed to relevant departments.
- Process supporter payments via online.
Supporter Care Executive in Edinburgh employer: ASVA: Association of Scottish Visitor Attractions
Contact Detail:
ASVA: Association of Scottish Visitor Attractions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Care Executive in Edinburgh
✨Tip Number 1
Get to know the National Trust for Scotland inside out! Familiarise yourself with their mission, values, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone or face-to-face, being friendly and approachable is key. Try role-playing with a mate to nail down how you’d handle different supporter queries.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After any interaction, whether it’s an interview or a casual chat, drop a quick thank-you message. It shows you care and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be able to showcase your enthusiasm for the role directly to the team.
We think you need these skills to ace Supporter Care Executive in Edinburgh
Some tips for your application 🫡
Show Your Passion for Supporter Care: When writing your application, let your enthusiasm for providing excellent supporter care shine through. We want to see how much you value building relationships and making every interaction count!
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that align with the role. Highlight any relevant experience in customer service or relationship management that showcases your ability to connect with supporters.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for the Supporter Care Executive role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions
✨Know Your Stuff
Make sure you have a solid understanding of the National Trust for Scotland's mission and activities. Familiarise yourself with their key projects and values, as this will help you demonstrate your genuine interest in the role and the organisation during the interview.
✨Showcase Your Communication Skills
As a Supporter Care Executive, you'll be the first point of contact for supporters. Prepare examples of how you've effectively communicated with customers or clients in the past. Highlight your ability to listen actively and respond empathetically to inquiries, as this is crucial for building strong relationships.
✨Demonstrate Proactivity
Think of instances where you've taken the initiative to solve problems or improve processes. The interviewers will appreciate candidates who can show they are proactive and can handle enquiries in a timely and considerate manner, which is essential for this role.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your enthusiasm for the role and helps you gauge if the organisation is the right fit for you. Consider asking about their approach to supporter engagement or how they measure success in supporter care.
