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- Tasks: Lead a team to ensure exceptional guest experiences and smooth daily operations.
- Company: A top visitor attraction in Edinburgh with a focus on guest satisfaction.
- Benefits: Full-time permanent role with opportunities for growth and development.
- Why this job: Be part of an exciting environment where you can make a difference every day.
- Qualifications: Strong leadership and communication skills, with a passion for guest service.
- Other info: Must be flexible to work weekends and holidays in a dynamic setting.
The predicted salary is between 36000 - 60000 £ per year.
A prominent visitor attraction in Edinburgh seeks a Guest Experience Team Leader to oversee daily operations, ensuring guest satisfaction and safety. The role involves leading the team, managing operational issues, and delivering outstanding service. The ideal candidate will thrive in a fast-paced environment and possess strong leadership and communication skills. This full-time permanent position includes working weekends and holidays as needed.
Guest Experience Leader & Duty Manager in Edinburgh employer: ASVA: Association of Scottish Visitor Attractions
Contact Detail:
ASVA: Association of Scottish Visitor Attractions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Leader & Duty Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at the attraction. You never know who might give you a heads-up about an opportunity or even put in a good word for you.
✨Tip Number 2
Show off your leadership skills during interviews. Prepare examples of how you've successfully led teams or resolved operational issues in the past. This will demonstrate that you're ready to take charge and ensure guest satisfaction.
✨Tip Number 3
Be proactive! If you see a role that fits you, don’t wait around. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Prepare for situational questions in your interview. Think about how you'd handle specific guest experiences or operational challenges. This will help you showcase your problem-solving skills and ability to thrive in a fast-paced environment.
We think you need these skills to ace Guest Experience Leader & Duty Manager in Edinburgh
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let us see your enthusiasm for creating memorable experiences for guests. Share any relevant experiences or stories that highlight your commitment to guest satisfaction.
Highlight Your Leadership Skills: As a Guest Experience Leader, strong leadership is key. Make sure to showcase your previous leadership roles and how you’ve successfully managed teams in fast-paced environments. We want to know how you inspire and motivate others!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the listing to demonstrate that you’re the perfect fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions
✨Know the Attraction Inside Out
Before your interview, make sure you research the visitor attraction thoroughly. Understand its history, key features, and what makes it unique. This knowledge will not only impress the interviewers but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Guest Experience Leader, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you motivate others and ensure a positive guest experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-time situations. Think of scenarios you might face in a fast-paced environment and how you would handle them. Practising these responses will help you feel more confident during the interview.
✨Emphasise Communication Skills
Effective communication is key in this role. Be ready to discuss how you communicate with both guests and team members. Share specific instances where your communication skills have led to improved guest satisfaction or team performance.
