At a Glance
- Tasks: Lead a dynamic team and create unforgettable whisky experiences for guests.
- Company: The Lost Close, a unique venue in Edinburgh's Old Town offering premium whisky tastings.
- Benefits: Personal development plans, discounts, free drinks on shift, and team socials.
- Other info: Exciting career progression opportunities within CODE Concepts.
- Why this job: Join a vibrant team and shape memorable experiences in a historic setting.
- Qualifications: Management experience in hospitality and strong whisky knowledge required.
The predicted salary is between 30000 - 35000 £ per year.
About Us
The Lost Close offers premium whisky tastings, immersive drinks experiences and storytelling led tours in a remarkable underground venue in the heart of Edinburgh’s Old Town. Hidden just off the Royal Mile, the space was rediscovered in 2019 during renovation works and has since been transformed into one of the city’s most distinctive heritage experiences. Part of CODE Concepts, The Lost Close brings together exceptional hospitality, rich local storytelling and a carefully curated drinks offer in an atmospheric historic setting that welcomes visitors from around the world.
As our business continues to grow, we are looking for an Assistant Manager to support the Head of Events and Experience in the day to day running of the venue and help deliver outstanding guest experiences.
The Role
This is a hands on leadership role supporting the smooth daily operation of The Lost Close. You will lead and develop the team, maintain high service standards, and help ensure the venue delivers a warm, engaging and memorable experience for every guest. You will also play an important role in shaping the whisky offer, supporting stock control and supplier relationships, and contributing to the development of new experiences, partnerships and ideas. Working closely with the Head of Events and Experience, you will help drive quality, consistency and commercial performance across the business.
About You
You will have management experience in hospitality, tourism, premium food and drink, or another experience led setting. You will bring strong whisky knowledge, confidence leading teams, and experience in recruitment, onboarding and training. You will be commercially aware, highly organised and comfortable with stock control, cost management and using feedback and performance insight to improve results. Strong communication skills, a proactive approach and a passion for delivering high quality guest experiences are essential.
Key Responsibilities
- You will support the day to day running of the venue and lead shifts when required.
- You will manage and develop the Storytellers team, support recruitment and onboarding, deliver training and coaching, maintain high standards across service and compliance, help shape the whisky programme, manage stock effectively and contribute to new ideas, experiences and partnerships that strengthen the offer at The Lost Close.
Benefits
We offer tailored personal development plans, ongoing training and career progression opportunities within CODE Concepts. Team members can enjoy complimentary stays at CODE and Destiny Student properties, discounts for family and friends, a birthday voucher, discounted local tours, free entry to The Lost Close Tour, a free hot drink on shift and 25% off food and drinks. We also offer regular team socials, recognition for standout performance and one paid volunteering day each year.
Assistant Manager at The Lost Close employer: ASVA: Association of Scottish Visitor Attractions
The Lost Close is an exceptional employer that fosters a vibrant work culture in the heart of Edinburgh, offering unique opportunities for personal and professional growth. With a focus on delivering outstanding guest experiences, employees benefit from tailored development plans, ongoing training, and a range of perks including complimentary stays and discounts. Join a passionate team where your contributions are recognised, and enjoy a rewarding career in a distinctive heritage venue that celebrates local storytelling and premium whisky.
Contact Details:
ASVA: Association of Scottish Visitor Attractions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager at The Lost Close
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ASVA: Association of Scottish Visitor Attractions. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ASVA: Association of Scottish Visitor Attractions
Don't be shy about reaching out to ASVA: Association of Scottish Visitor Attractions directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager at The Lost Close
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ASVA: Association of Scottish Visitor Attractions and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
