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- Tasks: Deliver exceptional visitor experiences in admissions, tours, retail, and catering.
- Company: Join the National Trust for Scotland, a leader in heritage conservation.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Be part of a team that creates memorable experiences for visitors.
- Qualifications: Friendly attitude and a passion for customer service.
- Other info: Dynamic role with opportunities to work at exciting events.
The predicted salary is between 1200 - 1800 £ per month.
Organisation: The National Trust for Scotland
Location: Robert Burns Birthplace Museum, Alloway, Ayr, KA7 4PQ
KEY PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure. Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, Catering and Events activities making the property the best possible place to visit and work.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
- To provide a consistently high standard of visitor care at all times.
- Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner.
- Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
- Welcoming International visitors and aiding with specific needs.
- Welcoming groups in an efficient and warm manner.
- Answering visitors’ queries about the site, education facilities and the local area.
- Providing information about the site, its history, contents, offers and merchandise.
- Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
- Occasional guiding duties: booked group visits or Museum/ Cottage highlight tours for general visitors.
- To maintain excellent standards of site and personal presentation at all times.
- The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting, and polishing when required.
- Ensuring site is ready to open and welcome visitors by the set opening time.
- Wearing correct uniform, name badges, or PPE as required.
- Reporting all issues of damage and wear and tear, promptly to your Line Manager.
- Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.
Financial Responsibilities
- To adhere to all financial procedures to include till operation and banking and safeguarding of monies.
- To ensure good housekeeping of catering kitchens, serveries, back and front of house areas and including dishwashing.
- To ensure that retail merchandising is in accordance with NTS policy.
- To assist in achieving site retail/catering/events targets and KPI’s.
- To actively upsell products and services to facilitate the visitor’s enjoyment.
- To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
- To work flexibly across departments and sites as needed.
- To assist with the set-up, stewarding and break-down of events in liaison with the functions and events manager.
- To assist with hospitality events. This includes evening events and staff may be asked to work through into the night hours.
Health and Safety
- To ensure site meets with Health and Safety legislation in liaison with your department manager.
- To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
- To use personal protection equipment as provided and directed by your line manager.
Visitor Services Assistant – Food & Beverage in Alloway employer: ASVA: Association of Scottish Visitor Attractions
Contact Detail:
ASVA: Association of Scottish Visitor Attractions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Assistant – Food & Beverage in Alloway
✨Tip Number 1
Get to know the National Trust for Scotland and its values. When you walk into that interview, show us you’re passionate about preserving heritage and providing top-notch visitor experiences. It’ll make you stand out!
✨Tip Number 2
Practice your people skills! As a Visitor Services Assistant, you’ll be the face of the organisation. Role-play with friends or family to nail down how you’d handle different visitor scenarios, especially those with special needs.
✨Tip Number 3
Be ready to talk about upselling! Think of ways you can promote membership and events during your interview. Show us you can think on your feet and boost our income while keeping visitors happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at the National Trust for Scotland.
We think you need these skills to ace Visitor Services Assistant – Food & Beverage in Alloway
Some tips for your application 🫡
Show Your Passion for Visitor Care: When writing your application, let us see your enthusiasm for providing top-notch visitor care. Share any relevant experiences where you’ve gone the extra mile to ensure someone had a great time, whether it was in a job or even volunteering.
Be Friendly and Approachable: Use a warm and friendly tone in your application. We want to know that you can create a welcoming atmosphere for our visitors. Think about how you can convey your personality through your words – it’s all about making a connection!
Highlight Your Team Spirit: We love team players! Make sure to mention any experiences where you’ve worked well with others, especially in busy environments. This role involves collaborating with various departments, so showing that you can work harmoniously with others is key.
Tailor Your Application to Us: Take a moment to research the National Trust for Scotland and tailor your application to reflect our values and mission. Mention specific aspects of our work that resonate with you, and don’t forget to apply through our website for the best chance!
How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions
✨Know the National Trust for Scotland
Before your interview, do some homework on the National Trust for Scotland. Familiarise yourself with their mission, values, and the specific site you'll be working at. This will help you demonstrate your genuine interest in the role and show that you're aligned with their goals.
✨Showcase Your Customer Service Skills
As a Visitor Services Assistant, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can relate these experiences to welcoming visitors, handling queries, and promoting services.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a difficult visitor or managing a busy event. Practice your responses to these scenarios, focusing on how you'd maintain high standards of service and ensure visitor satisfaction.
✨Dress the Part
First impressions matter! Make sure you dress smartly and appropriately for the interview. Since the role involves maintaining personal presentation standards, showing up in a neat and tidy outfit will reflect your understanding of the job requirements.
