At a Glance
- Tasks: Lead the admissions team at Edinburgh Zoo and enhance visitor experiences.
- Company: Join the Royal Zoological Society of Scotland, a wildlife conservation charity.
- Benefits: Competitive salary, generous leave, discounts, and healthcare support.
- Other info: Enjoy free entry to Edinburgh Zoo and other UK zoos for you and your friends.
- Why this job: Make a real impact in wildlife conservation while managing a dynamic team.
- Qualifications: Degree-level education or equivalent experience in visitor attractions.
The predicted salary is between 34526 - 35389 £ per year.
Organisation: The Royal Zoological Society of Scotland
Salary: Starting salary of £34,526 to £35,389 (offer based on experience) with future salary progression up to £38,483 per annum
Location: Edinburgh
About us
The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved. Edinburgh Zoo and Highland Wildlife Park are our gateways to the natural world through which people can experience nature.
How you’ll contribute to our mission
- Manage the admissions team at Edinburgh Zoo, delivering a safe, inclusive and exceptional five-star visitor experience.
- Maximise revenue through ticket sales, admissions donations, Gift Aid, membership and other sales opportunities, achieving agreed targets.
Responsibilities
- Manage the admissions team, receiving approximately 600k visitors annually
- Line management of the admissions team leaders and indirect management of Visitor Assistants
- Meet agreed targets for admission donations, Gift Aid, membership and other opportunities
- Proactively develop admissions procedures, maximising the use of ePos systems and functionality to drive efficiency and income
- Management of additional on-site ticketed opportunities
- Collaborate closely with teams across RZSS to ensure smooth and efficient daily operations
- Engage proactively with visitors to gather real-time feedback and contribute to continuous improvement initiatives
- Support the delivery of a five-star customer service culture and visitor experience, ensuring visitors receive a personal, knowledgeable, and positive level of service on a daily basis
What we’re looking for
- Degree-level education or equivalent professional experience
- Strong understanding of the visitor attraction sector
- Strong understanding of ePOS and ticketing systems
- Understanding of health and safety, diversity, inclusion and compliance (training can be provided)
- Budgeting and financial analysis
- Stakeholder engagement and relationship building
- Customer engagement and empathetic communication
- Management in a customer-facing or visitor attraction environment
- Duty management (ideally within a visitor attraction)
Benefits
- Starting pro-rated salary of £34,526 to £35,389 (offer based on experience) with future salary progression up to £38,483 per annum
- 37.5hr working week (may require some weekend working)
- 34 days annual leave
- Discount in both retail/catering
- Access to a healthcare plan
- Access to Employee Assistance Programme (EAP), that provides 24-hour counselling and support, including health, legal, finance, wellbeing and family advice
- Employer contributory pension scheme
- You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoos across the UK
The Royal Zoological Society of Scotland is an equal opportunities employer. Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010.
Admissions Manager employer: ASVA: Association of Scottish Visitor Attractions
The Royal Zoological Society of Scotland is an exceptional employer, offering a vibrant work culture that prioritises wildlife conservation and visitor engagement. Located in the heart of Edinburgh, employees benefit from a supportive environment with opportunities for professional growth, generous annual leave, and access to unique perks such as free entry to both Edinburgh Zoo and Highland Wildlife Park. Join us in making a meaningful impact while enjoying a fulfilling career in a dynamic team dedicated to protecting nature.
Contact Details:
ASVA: Association of Scottish Visitor Attractions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Admissions Manager
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by ASVA: Association of Scottish Visitor Attractions.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like ASVA: Association of Scottish Visitor Attractions.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at ASVA: Association of Scottish Visitor Attractions.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at ASVA: Association of Scottish Visitor Attractions. Apply directly through us to stand out!
We think you need these skills to ace Admissions Manager
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of ASVA: Association of Scottish Visitor Attractions. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Admissions Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of ASVA: Association of Scottish Visitor Attractions. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
