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- Tasks: Manage daily repair operations and ensure KPIs are met while collaborating with international teams.
- Company: Join the ASUS family and be part of a dynamic tech environment.
- Benefits: Enjoy company discounts, staff pension, on-site parking, and free eye care vouchers.
- Why this job: Make a real impact in customer service and IT support while developing your skills.
- Qualifications: Experience in IT help desk or customer service, with strong communication and problem-solving skills.
- Other info: Flexible work environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Purpose of Position:
Our 3rd Party Repair Centres are an extension of the ASUS family, you will primarily be responsible for managing all aspects of the daily repair operations, such as reporting, inventory management, and ensuring KPI’s and deadlines are met. You will also be working closely with other UK Team member as well as ASUS branches based in The Netherlands, Czech Republic and Taiwan in order to maintain business performance.
Principle Accountabilities:
- Daily monitoring of KPI’s
- Daily Management of 3rd Parties
- Answering 3rd party queries
- Contacting Customers
- Producing daily and weekly reports for management
Competency – what people can do:
- Building Strategic Working Relationship
- Contributing To Team Success
- Data Management
- Excellent Communication and Listening Skills
- Problem solving
- Time management
- Warranty Processes
- Excellent knowledge of Microsoft Office Applications
- Knowledge of Chome OS
- Fluent in Mandarin Preferable but not essential
- Flexible
Attributes – who people are:
- Service Minded
- Analytical
- Taking ownership of issues from start to finish
- Proactive
- Able to work to and meet time sensitive deadlines
- Able to work as part of a team
- Able to work independently
Knowledge – what people know:
- Excellent Knowledge of Microsoft Applications (Word, Excel)
- Customer Service Background
- Customer Orientated
Experience – what people have done:
- Ideally you will come from an IT Help Desk or Customer Service Background
- Computer Maintenance and Repair
- Management or control of 3rd parties
Salary is dependant on Experience
Benefits include
- Company discount
- Staff pension
- On-site parking
- Free Eye Care Voucher Scheme
Service Specialist employer: ASUS
Contact Detail:
ASUS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ASUS or similar companies. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to service management and KPI monitoring. We want to show that we can handle those daily operations like a champ!
✨Tip Number 3
Show off our problem-solving skills! Think of examples from past experiences where we tackled issues head-on, especially in customer service or IT help desk roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the ASUS family.
We think you need these skills to ace Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Specialist role. Highlight your customer service background and any experience with IT help desks or managing third parties.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the job. Mention your problem-solving skills and how you can contribute to our team success at StudySmarter.
Showcase Your Communication Skills: Since excellent communication is key, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at ASUS
✨Know Your KPIs
Before the interview, make sure you understand what KPIs are relevant to the role of a Service Specialist. Be ready to discuss how you've monitored or managed KPIs in previous roles, as this will show your familiarity with performance metrics.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively communicated with customers and team members in the past. Think about specific situations where your communication made a difference.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss challenges you've faced in previous roles, especially in customer service or IT help desk environments. Highlight your analytical skills and how you took ownership of issues from start to finish.
✨Familiarise Yourself with Microsoft Applications
As the job requires excellent knowledge of Microsoft Office applications, brush up on your skills in Word and Excel. You might be asked to demonstrate your proficiency, so consider preparing a few examples of how you've used these tools effectively.