At a Glance
- Tasks: Coordinate courses and support learners from booking to certification.
- Company: Join Astutis, a leader in health and safety training.
- Benefits: Enjoy 25 days annual leave, hybrid working, and performance bonuses.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on people's careers while building strong relationships.
- Qualifications: Customer service experience and excellent organisational skills required.
The predicted salary is between 26395 - 26395 £ per year.
- Course
- Coordinator
- Contract
- Type: Permanent, full time What We
- Can
- Offer
You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources Why do we want you Astutis (part of Wilmington plc) is looking for a highly organised and customer-focused Course Coordinator to join our Operations Team.
In this role, you'll be at the heart of the learner experience, supporting customers and learners from the moment a course is booked through to successful completion and certification.
You'll manage a portfolio of clients, ensuring every learner receives outstanding support, every course runs smoothly, and every customer feels valued.
Working closely with colleagues across Sales and Operations, you'll coordinate virtual, classroom and in-company Health, Safety and Environmental training programmes, handling everything from learner registrations and course materials to progress reporting and exam support.
We're looking for someone who thrives in a fast-paced environment, enjoys building strong relationships, and takes pride in delivering an exceptional customer experience.
If you're highly organised, proactive, detail-oriented and passionate about helping people succeed, we'd love to hear from you.
Please note: To complete your application, you will be redirected to Wilmington plc’s career site.
At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace.
As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria.
For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”!
- Job purpose, tasks and responsibilities You’ll be
- Responsible
For
- Be the go-to person for your clients and learners, supporting them from course booking right through to exams and certification.
- Keep courses running smoothly by managing confirmations, learner registrations, course materials, attendance records and feedback.
- Make sure learner information is accurate and up to date, including registrations with awarding bodies such as NEBOSH, IOSH and IEMA.
- Build great relationships with clients and work closely with our Sales Account Managers to provide progress updates, reports and a seamless customer experience.
- Keep an eye on learner progress and step in with extra support when needed, including study tools, extensions and resits.
- Stay on top of deadlines, SLAs and KPIs, using our systems and technology to keep everything organised and accurate.
- Work closely with the wider Operations team to share ideas, improve the way we do things and lend a hand when things get busy.
- Essential and desirable capabilities To be successful in this role, you must have:
- Previous experience in a customer service, client support, operations, coordination, or administration role.
- Excellent organisational skills with the ability to manage multiple tasks and deadlines simultaneously.
- Strong communication skills, both written and verbal.
- Excellent attention to detail and commitment to accuracy.
- Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams.
- Experience using CRM or administrative systems.
- A customer-first mindset with a passion for delivering exceptional service.
- Ability to build positive relationships with customers, learners, and internal stakeholders.
It would be great if you had
- Experience working within a training, learning, education, or professional services environment.
- Understanding of training and professional certification processes.
- Familiarity with awarding bodies such as NEBOSH, IOSH, or IEMA.
- Experience supporting key accounts or managing a client portfolio.
- Knowledge of post-sales customer support and customer success principles.
What's the Best Thing About This Role The opportunity to make a real difference to people's careers and professional development.
You'll work closely with learners throughout their journey, helping them achieve professional qualifications while building long-term relationships with customers and becoming a trusted partner in their success.
You'll also join a collaborative team where your ideas, initiative, and commitment to delivering outstanding service will have a direct impact on customer satisfaction and business growth.
What’s the Most Challenging Thing About This Role This is a fast-paced role where priorities can change quickly.
You'll be managing multiple courses, clients, deadlines, and learner needs simultaneously, often balancing competing demands while maintaining exceptional attention to detail.
Success in this role requires strong organisation, resilience, and the ability to remain calm and customer-focused under pressure, ensuring every learner receives the high standard of support they expect throughout their journey.
Before you go....
About us Astutis is a market leader in workplace health, safety, and environmental training, helping organisations create safer, healthier work environments.
As part of Wilmington plc, we are committed to delivering high-quality courses and outstanding customer service.
Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape.
When you join us, you’ll not only make a real difference for our customers, you’ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities.
Whether you're just starting out, returning to work after a break, or looking to take your next step, you’ll be doing work with meaning.
Join us and make a real difference.
Click on “APPLY” today
Course Coordinator employer: Astutis
Astutis, part of Wilmington plc, is an exceptional employer that prioritises employee well-being and professional growth. With a hybrid working model based in Cardiff, employees enjoy a supportive work culture, competitive benefits including private healthcare and gym memberships, and opportunities to lead impactful projects in the health, safety, and environmental sector. Join us to shape the future of learning while making a meaningful difference in a dynamic and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Course Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Astutis. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Astutis before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Course Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Astutis:Your cover letter is your chance to shine! Tell us why you want to work at Astutis specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Astutis!
How to prepare for a job interview at Astutis
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
