Training Solutions Advisor in Cardiff

Location: Hybrid/Cardiff office x3 days per week

Salary: £25k-£30k and 10% commission

Contract Type: Full Time, Permanent

What We Can Offer You: Hybrid Working, Life Assurance, Additional Holiday Purchase, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources!

Why Do We Want You?

We are looking for a dedicated Training Solutions Advisor to join our team at Astutis, part of Wilmington Plc. Our front-line sales and customer service team is key to supporting learners across the globe. We are seeking a motivated, customer-focused individual who thrives on solving problems, engaging with people, and guiding them to the right training solutions.

You will join a small, office-based first response team in a fast-paced sales environment, handling UK and International enquiries and showcasing your knowledge of our online, virtual, and classroom learning. Every day brings new challenges and opportunities to make a real impact on our customers' learning journeys.

Job Purpose, Tasks and Responsibilities

• To achieve pre-determined sales targets.
• Manage incoming enquiries and support customers through phone, email, web enquiries, our online Live Chat service and Whats App, handling all leads promptly and efficiently.
• To ensure that all new contacts are accurately entered on the CRM and that existing contacts are amended and up to date.
• To process course bookings and ensure accuracy in data.
• To advise clients on the appropriate course for their specific needs and take action to convert enquiries from all channels into bookings.
• Following up on all enquiries in a timely and professional manner and recording all correspondence accordingly.
• To ensure profitability is maintained for each course as set out in company targets.
• To identify opportunities for new courses.
• To liaise with Account Managers and BDEs to promote open and closed training and consultancy opportunities.
• To liaise with clients for Local Purchase Orders.
• To work within the systems/procedures in place with Astutis Ltd in maintaining ISO 9001:2015 accreditation.
• Address any customer complaints in a compassionate and patient manner and escalate to the relevant departments as required.
• Strive to achieve high customer satisfaction by going above and beyond.
• To monitor competitors, market conditions and product development.
• Be willing to have flexibility where needed with work hours, such as during public holidays, to provide comprehensive coverage if required.
• Any other duties as requested by the Training Solutions Manager or Sales Director.

Whats the Best Thing About This Role?

Working within a supportive, energetic and knowledgeable front-line team where you can directly influence customer satisfaction and contribute to revenue growth, while developing strong product and sector expertise.

Whats the Most Challenging Thing About This Role?

Balancing high enquiry volumes, maintaining excellent accuracy across systems, and managing interactions across multiple communication channels while meeting sales targets and maintaining exceptional customer service.

What We're Looking For

To be successful in this role, you must have/ be:

• Experience in a customer-facing role involving sales, enquiry handling or customer service.
• Confidence communicating with customers via phone, email and digital channels, with excellent verbal and written communication skills.
• Experience working in a target-driven environment, with an understanding of sales or conversion KPIs.
• Ability to manage and progress multiple enquiries at the same time in a fast-paced environment.
• Strong attention to detail, particularly when entering data, processing bookings and updating customer records.
• Confidence using multiple IT systems, including CRM platforms and Microsoft Office (or equivalent).
• A proactive, goal-focused mindset with the ability to follow up enquiries and close bookings.

To be successful in this role, it would be great if you have:

• Experience handling enquiries through live chat, web chat, Whats App or similar digital channels.
• Background in training, education, professional services or HSE/compliance-related organisations.
• Evidence of consistently meeting or exceeding sales or conversion targets.

About Us

Astutis Ltd is a leading provider of Health, Safety, and Environmental training and consultancy solutions. As part of Wilmington plc, we combine technical expertise with digital innovation to deliver exceptional learning experiences and customer outcomes. Our mission is to empower organisations and individuals worldwide to create safer, smarter, and more sustainable workplaces.

Join us and do Work That Means Something

At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you'll not only make a real difference for our customers, you'll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities.

Whether you're just starting out, returning to work after a break, or looking to take your next step, you'll be doing work with meaning. Join us and make a real difference. Click on APPLY today!