At a Glance
- Tasks: Manage customer portfolios and coordinate engineers for efficient service delivery.
- Company: Join a leading independent supplier in the UK's critical power sector.
- Benefits: Salary up to £28,000, ongoing training, and career development opportunities.
- Other info: Dynamic role with a focus on growth and exceptional customer satisfaction.
- Why this job: Be part of a team that prioritises customer care and service excellence.
- Qualifications: Experience in service coordination or customer service is essential.
The predicted salary is between 40500 - 49500 £ per year.
Astute's Power Team working with one of the UK's leading independent suppliers of critical power solutions, to recruit a Service Coordinator for its Havant office.
The Service Coordinator role comes with a salary of up to £28,000, ongoing training and development, and the opportunity to join a growing business that prides itself on delivering exceptional customer service across the UK's critical power sector.
If you're an experienced Service Coordinator, Service Administrator, or Customer Service professional looking to work for an organisation that puts customer care, safety, and service excellence at the heart of everything it does, then submit your CV to apply today.
Responsibilities and duties of the Service Coordinator role
Reporting to the Service Manager you will
- Details Manage a portfolio of customers as their dedicated Service Coordinator.
- Coordinate engineers across the UK, ensuring efficient scheduling and resource planning.
- Handle high volumes of customer calls, emails, and service requests in a professional and timely manner.
- Forecast engineer requirements and manage planned maintenance schedules and service contracts.
- Identify opportunities for contract renewals, remedial works, and additional service sales.
- Maintain accurate records within the CRM system and produce service reports.
- Support engineers with job documenta...
Service Coordinator in Havant employer: Astute Technical Recruitment
Join a forward-thinking renewable energy company that prioritises employee development and offers a supportive work culture. With a competitive salary of up to £40,000 per annum and the flexibility of hybrid working, this role as a Biogas Energy Coordinator provides an excellent opportunity to contribute to sustainable practices while advancing your career in a rapidly growing industry.
Contact Details:
Astute Technical Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Havant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Astute Technical Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Astute Technical Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Coordinator in Havant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Astute Technical Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Astute Technical Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Astute Technical Recruitment!
How to prepare for a job interview at Astute Technical Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
