Service Coordinator in Hampshire

Astute's Power Team is working with one of the UK's leading independent suppliers of critical power solutions to recruit a Service Coordinator for its Havant office. The Service Coordinator role comes with a salary of up to £28,000, ongoing training and development, and the opportunity to join a growing business that prides itself on delivering exceptional customer service across the UK's critical power sector. If you're an experienced Service Coordinator, Service Administrator, or Customer Service professional looking to work for an organisation that puts customer care, safety, and service excellence at the heart of everything it does, then submit your CV to apply today.

Responsibilities and duties of the Service Coordinator role:

• Manage a portfolio of customers as their dedicated Service Coordinator.
• Coordinate engineers across the UK, ensuring efficient scheduling and resource planning.
• Handle high volumes of customer calls, emails, and service requests in a professional and timely manner.
• Forecast engineer requirements and manage planned maintenance schedules and service contracts.
• Identify opportunities for contract renewals, remedial works, and additional service sales.
• Maintain accurate records within the CRM system and produce service reports.
• Support engineers with job documentation, parts ordering, and access arrangements.
• Liaise with customers, engineers, and internal departments to ensure excellent service delivery.
• Ensure all administrative tasks are completed accurately while maintaining exceptional customer communication throughout.

Professional qualifications:

• Previous experience in a Service Coordinator, Service Administrator, Scheduler, or similar customer-facing administrative role.
• Experience working within a fast-paced engineering, facilities management, utilities, or technical service environment would be advantageous.
• Strong IT skills with experience using CRM systems and Microsoft Office.
• Excellent written and verbal communication skills.
• Full right to work in the UK.

Personal skills:

• Highly organised with excellent time management skills.
• Able to prioritise multiple tasks in a busy environment.
• Calm and resilient under pressure.
• Proactive with a positive, can-do attitude.
• Customer-focused with excellent relationship-building skills.
• Confident communicating with engineers, customers, and internal stakeholders.
• Adaptable and eager to continuously improve processes.

Salary and benefits of the Service Coordinator role:

• Up to £28,000.
• Ongoing training and career development opportunities.
• Supportive and collaborative working environment.
• Opportunity to work for a growing leader within the critical power industry.
• Standard working hours of 9:00am - 6:00pm, Monday to Friday, with a one-hour lunch break.