At a Glance
- Tasks: Lead technical support for UPS systems and ensure top-notch customer satisfaction.
- Company: Join a leading UPS services provider with a focus on innovation.
- Benefits: Earn up to £70,000, enjoy hybrid work, and receive private healthcare.
- Other info: Flexible travel across the UK with excellent career growth opportunities.
- Why this job: Be the go-to expert in a dynamic role that drives continuous improvement.
- Qualifications: Experience with UPS systems and a relevant technical qualification required.
Astute's Power Team is partnering with a UPS systems delivery, maintenance & services provider to recruit a Technical Service Manager to work on a hybrid basis which will require travel to their Alton Offices & to customer sites UK wide.
The Technical Service Manager role comes with a highly competitive salary of up to £70,000 plus company car / car allowance, private healthcare & benefits.
If you're a Technical Service Manager or Senior UPS Engineer and are looking for your next challenge, then submit your CV to apply today.
Responsibilities and duties of the Technical Service Manager role
- Acting as the company's Technical Authority to provide expert technical guidance & support across the full range of UPS systems and the associated power infrastructure solutions.
- Supporting all key stakeholders including UPS Field Service Operations, Projects, Sales, approved subcontractors and customers.
- Acting as the central point of contact for complex technical matters, fault resolution, product support and technical training.
- Ensuring the highest standards of technical excellence and customer satisfaction, whilst ensuring compliance with HSE and industry standards.
- Delivering effective solutions and driving continuous improvement.
- Travelling to sites across the UK where you will be supporting technical investigations, project delivery and training.
Professional qualifications
- Proven experience working with Uninterruptible Power Supply (UPS) systems, with high level technical competence in installation, maintenance, fault diagnosis, and system operation.
- Technical qualification in Electrical or Electronic Engineering, such as HNC, HND, Degree, or equivalent industry recognised certification.
- Strong technical knowledge of UPS systems, electrical power distribution, and relevant industry standards.
Personal skills
- Flexible to travel to the Alton offices and to sites across the UK (with up to 25% of the time being site travel).
- Ability to take ownership of technical enquiries and coordinate activities to resolve faults or issues for customers.
- Strong interpersonal skills as you will be dealing with colleagues, customers and suppliers.
Salary and benefits of the Technical Service Manager role
- Competitive starting basic salary ranging from £60,000 to £70,000 depending on experience.
- Company car or car allowance.
- Private healthcare.
- Hybrid working.
- 23 days annual leave + BH + Xmas-NY shutdown.
- Pension with 6% company contributions.
Technical Services Manager in Alton employer: Astute Technical Recruitment Ltd
Join a dynamic team as a Technical Services Manager, where you will enjoy a competitive salary of up to £70,000, alongside a company car or allowance and private healthcare. Our hybrid working model promotes a healthy work-life balance, while our commitment to employee growth ensures you have ample opportunities for professional development in a supportive and innovative environment. With a focus on technical excellence and customer satisfaction, you'll be part of a culture that values collaboration and continuous improvement, all from our Alton offices and various sites across the UK.
Contact Details:
Astute Technical Recruitment Ltd Recruitment Team
