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- Tasks: Assist customers with product issues and coordinate technical support.
- Company: Established company in Castle Donington with a dynamic service support team.
- Benefits: Competitive salary, 25 days holiday, and a supportive work environment.
- Why this job: Join a fast-paced role where you can make a difference for customers every day.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Office-based role with opportunities to develop multitasking and problem-solving skills.
The predicted salary is between 26000 - 27500 £ per year.
A well-established company based in Castle Donington are looking for an experienced customer service person for a 12-month contract to help in the service support department. This role is fast paced and varied and will include helping customers who have faults with their products. * Taking calls from customers who are having problems with their products * Answering calls and getting details of the issues * Create a case on CRM and log all the issues * Arranging for technical to go out and fix the problem * General administration They are looking for someone who can multitask, remain calm under pressure and have good communication skills on the phone. The role is fully office based, hours are 8:30am to 5:00pm with 1 hour lunch, 25 days holiday and a salary of £26,000 to £27,500 per annum
Service Support Coordinator employer: Astute Recruitment
Contact Detail:
Astute Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Coordinator
✨Tip Number 1
Before you even think about applying, make sure you know the ins and outs of the role. Familiarise yourself with customer service best practices and how to handle product issues. This will help you stand out during interviews!
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to customers, try role-playing with a friend or family member. Get comfortable explaining solutions clearly and calmly, just like you would on the job.
✨Tip Number 3
Don’t forget to showcase your multitasking abilities! Think of examples from your past experiences where you juggled multiple tasks successfully. This will show the employer that you can handle the fast-paced environment they’re looking for.
✨Tip Number 4
Finally, apply through our website! It’s the quickest way to get your application in front of the right people. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Service Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you’ve handled similar roles, especially in fast-paced environments like this one!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re the perfect fit for the Service Support Coordinator role and how your skills can help us support our customers effectively.
Showcase Your Communication Skills: Since this role involves a lot of phone interaction, make sure to mention any experience you have with customer communication. We love candidates who can keep calm under pressure and handle calls with ease!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Astute Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Support Coordinator role. Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your knowledge and show that you're ready to tackle the fast-paced environment.
✨Showcase Your Multitasking Skills
Since the job requires multitasking, prepare examples from your past experiences where you've successfully managed multiple tasks at once. Be ready to discuss how you prioritised your workload and maintained calm under pressure, as this will resonate well with the interviewers.
✨Brush Up on Communication Techniques
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer service calls with a friend to refine your approach and ensure you can handle tricky situations with ease.
✨Familiarise Yourself with CRM Systems
Since you'll be logging issues in a CRM, it’s beneficial to have a basic understanding of how these systems work. If you’ve used any CRM software before, be prepared to discuss your experience. If not, do a bit of research to show your willingness to learn and adapt.
