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For Companies At a Glance
- Tasks: Assist customers by taking calls and resolving machine issues in a fast-paced environment.
- Company: Join a well-established company in Castle Donington with a strong reputation for service excellence.
- Benefits: Enjoy 25 days holiday, a pension scheme, free parking, and a competitive salary of £25,000 to £27,000.
- Why this job: Gain valuable experience in customer service while working in a supportive team culture.
- Qualifications: Strong telephone skills, attention to detail, and familiarity with Salesforce preferred.
- Other info: This is a fixed-term contract for 15 months covering maternity leave.
The predicted salary is between 25000 - 27000 £ per year.
A well-established company based in Castle Donington are currently seeking a Service Support Coordinator to cover a 15-month maternity leave within the team. You will be taking calls and notes from clients and assigning them to the relevant team.
Duties
- Taking calls from customers who are having problems with their machines in the factories
- Answering calls and getting details of the issues
- Create a case on CRM
- Assign to the technical support queue
As the Service Support Coordinator, you will have excellent telephone manners along with good IT skills. Previous experience of using Salesforce would be advantageous. Applicants must also have a high attention to detail, as well as be able to work under pressure.
In return you will be offered a salary of £25,000 to £27,000, 25 days holiday plus bank holidays, a pension scheme and free parking. Working hours are Monday to Friday, 8:30am - 5:00pm with an hour for lunch, office based. This is a fixed term contract role for 15 months covering maternity leave.
Service Support Coordinator employer: Astute Recruitment Limited
Contact Detail:
Astute Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Coordinator
✨Tip Number 1
Familiarise yourself with the common issues faced by customers in a factory setting. Understanding these problems will help you communicate effectively during the interview and demonstrate your ability to empathise with clients.
✨Tip Number 2
Brush up on your Salesforce skills if you have experience with it. If not, consider taking a quick online course or tutorial to get a basic understanding, as this could set you apart from other candidates.
✨Tip Number 3
Practice your telephone communication skills. Since the role involves taking calls, being articulate and clear is crucial. You might even want to role-play with a friend to simulate real call scenarios.
✨Tip Number 4
Showcase your attention to detail by preparing questions for the interview that reflect your understanding of the role. This will demonstrate your proactive approach and commitment to providing excellent service.
We think you need these skills to ace Service Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any roles where you've handled customer service or technical support. Emphasise your telephone skills and attention to detail, as these are crucial for the Service Support Coordinator position.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the role and how your skills align with the job description. Mention any experience with Salesforce and your ability to work under pressure, as these will set you apart from other candidates.
Showcase Your Communication Skills: Since the role involves taking calls from customers, it's important to demonstrate your excellent communication skills. Use clear and concise language in your application, and consider including examples of how you've successfully resolved customer issues in the past.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Service Support Coordinator role.
How to prepare for a job interview at Astute Recruitment Limited
✨Showcase Your Communication Skills
As a Service Support Coordinator, you'll be taking calls from customers. Make sure to demonstrate your excellent telephone manners during the interview. Practice clear and concise communication, as this will reflect your ability to handle customer queries effectively.
✨Familiarise Yourself with CRM Systems
Since the role involves creating cases on a CRM system, it’s beneficial to brush up on your knowledge of Salesforce or similar platforms. If you have experience, be ready to discuss specific examples of how you've used these systems in previous roles.
✨Highlight Your Attention to Detail
Attention to detail is crucial for this position. Prepare to provide examples from your past work where your meticulous nature helped resolve issues or improve processes. This will show that you understand the importance of accuracy in customer service.
✨Demonstrate Your Ability to Work Under Pressure
The job requires working under pressure, especially when dealing with customer issues. Think of scenarios where you successfully managed stressful situations and be ready to share these experiences. This will illustrate your capability to thrive in a fast-paced environment.
