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- Tasks: Manage customer accounts and handle enquiries in a fast-paced environment.
- Company: Join a dynamic team in Alfreton, contributing to the success of a thriving department.
- Benefits: Enjoy 27 days holiday, performance bonuses, and flexible hybrid working options.
- Why this job: Be part of a supportive team culture with opportunities for career growth and development.
- Qualifications: Strong communication skills and experience in sales or customer service are essential.
- Other info: Hybrid work available after training; flexible hours to suit your lifestyle.
The predicted salary is between 26000 - 36400 £ per year.
Location: DE55 (Hybrid – up to 2 days WFH after probation)
Salary: £26,000 per annum
Contract Type: Full Time, Permanent
This role is crucial to the continued success of the department. The successful candidate will be an experienced, confident individual who thrives in a busy environment and can manage a demanding customer base with professionalism and assertiveness.
While experience within the metal industry is not essential, it is highly desirable and would give candidates a strong advantage.
Key Responsibilities:
- Manage customer accounts with professionalism, urgency, and a proactive approach
- Handle inbound enquiries, quotations, and orders
- Make outbound calls to customers to discuss order updates, product availability, and pricing
- Liaise daily with internal teams including Production, Quality, and Internal Sales to manage expectations and meet customer deadlines
- Confidently push back on unrealistic customer demands while maintaining strong working relationships
- Stay focused and composed in a team environment that can, at times, be emotionally charged
- Support junior members of the team with a calm, level-headed presence
Who Were Looking For:
- Strong interpersonal and communication skills confident on the phone and in person
- Resilient, composed, and no-nonsense when dealing with pressure or drama
- Experience in the metal industry or with manufacturing customers is a major plus
- Previous experience in internal sales, account management, or customer service within a B2B environment
- Able to work independently and as part of a team
- Competent using CRM systems, order processing tools, and Microsoft Office
Working Pattern:
- Full-time, office-based for the first 6 months (or until fully trained and confident in the role)
- Hybrid working available thereafter – 2 days from home, 3 days in office
- Flexible start and finish times from 07:30 am – 15:30 pm // 09:30 am – 18:30 pm
Benefits:
- 27 days paid holiday + 8 bank holidays
- Performance bonuses and target incentives
- Refer a friend bonus – up to £1000
- Life insurance cover
- Employee Assistance Programme
- Pension scheme
- Long service awards
- Christmas \’thank you\’ vouchers
- Career development and training programmes
Internal Sales Account Manager in Alfreton employer: Astute Recruitment Limited
Contact Detail:
Astute Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales Account Manager in Alfreton
✨Tip Number 1
Familiarise yourself with the metal industry, even if you don't have direct experience. Research common terms, trends, and challenges faced by businesses in this sector. This knowledge will help you engage more effectively during interviews and demonstrate your proactive approach.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role requires handling inbound enquiries and making outbound calls, consider role-playing scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Showcase your resilience and ability to handle pressure by preparing examples from your past experiences. Think of situations where you successfully managed demanding customers or resolved conflicts, as these stories will highlight your suitability for the role.
✨Tip Number 4
Get comfortable with CRM systems and order processing tools. If you have access to any online tutorials or courses, take advantage of them to brush up on your skills. Being proficient in these tools will give you an edge and show that you're ready to hit the ground running.
We think you need these skills to ace Internal Sales Account Manager in Alfreton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in internal sales, account management, or customer service. Emphasise any skills that align with the job description, such as strong communication and resilience under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your ability to manage customer accounts professionally and your experience in a busy environment. If you have any background in the metal industry, be sure to highlight it.
Showcase Your Skills: In your application, provide specific examples of how you've successfully handled customer enquiries, managed expectations, and maintained strong relationships. This will demonstrate your capability to thrive in a demanding role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this position.
How to prepare for a job interview at Astute Recruitment Limited
✨Showcase Your Communication Skills
As an Internal Sales Account Manager, strong interpersonal skills are key. Be prepared to demonstrate your ability to communicate effectively, both on the phone and in person. Practice articulating your thoughts clearly and confidently.
✨Prepare for Pressure Scenarios
This role involves managing demanding customer expectations. Think of examples from your past experiences where you successfully handled pressure or difficult situations. Be ready to discuss how you maintained professionalism while pushing back on unrealistic demands.
✨Familiarise Yourself with CRM Systems
Since the job requires competence in using CRM systems and order processing tools, brush up on your knowledge of these platforms. If you have experience with specific systems, be sure to mention them during the interview.
✨Research the Metal Industry
While experience in the metal industry is not essential, having some knowledge can give you an edge. Do a bit of research on the industry trends and challenges. This will show your interest and commitment to understanding the sector.
