Compliance Officer in Swadlincote

An excellent opportunity has arisen for an experienced compliance officer to join this well-established business and will be working within a friendly and supportive environment.

Reporting into the Manager your role will be varied, interesting and busy. Main duties as compliance office will be:

Compliance/GDPR Administration:

• Facilitate the timely signing of contracts and other legal agreements/documents using electronic signature software, proactively ensuring that documents are received by the appropriate parties and signed copies are saved to file
• Assist in the identification and procurement of software that meets GDPR requirements
• Draft, review and manage Data Sharing Agreements (DSAs) with third parties and partners to ensure that all data transfers comply with UK GDPR and organisational policies
• Lead on and drive completion of Data Protection Impact Assessments (DPIAs) to identify and mitigate privacy risks related to new or changed data processing activities or new services
• Maintain oversight of GDPR compliance documentation and records to demonstrate accountability
• Support ongoing monitoring and updating of GDPR policies/procedures
• Manage and coordinate operational components of security incident management including response and reporting

Complaints Handling:

• Review and maintain a robust complaint handling process in line with regulatory requirements and best practices
• Oversee the timely and effective resolution of complaints, proactively liaising with internal teams and clients to investigate complaints, ensuring deadlines for responses are met
• Provide regular reports on complaints metrics and provide insights to management

Website & Social Media Content Management:

• Oversee and manage content on our websites to ensure compliance with legal, ethical and brand guidelines

General Duties:

• Ensure safeguarding, data breach and complaints registers are kept up to date and proactively liaise with operational leads for follow up information, as appropriate
• Monitor and assess operational processes for compliance risks
• Conduct internal compliance reviews
• Prepare compliance reports for Head of Compliance & Central Support, highlighting potential risks and suggested mitigation
• Applicants must have previous compliance experience and be up to date on all GDPR rules coupled with having an excellent background in complaint handling.

The role is 37.5 hours a week, offers 28 days holiday plus bank holidays, hybrid working, employee benefits scheme and a salary of £27,000 – £31,000 depending on experience.