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- Tasks: Enhance customer experience by managing queries and improving account health on e-commerce platforms.
- Company: Join a dynamic team focused on customer satisfaction in the e-commerce industry.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Why this job: Be the voice of the customer and make a real difference in their shopping experience.
- Qualifications: Bachelor's degree and 2+ years in customer service with strong communication skills.
- Other info: Fast-paced environment with regular reporting and collaboration across teams.
The predicted salary is between 28800 - 43200 £ per year.
Terms: Full Time Role
Job Timing: 8 AM to 5 PM
Salary: Competitive
Responsibilities:
- Upkeep & improve Account Health(s) on e-commerce platform(s).
- Manage buyer messages (pre and post order queries on product details, order(s), return and refund, seller invoices for buyers, etc. within specified TAT / timelines).
- Manage & improve Voice of customer, Customer feedbacks.
- Manage platform notifications and messages (customer queries, buyer messages, account health related, returns and refunds, inventory, etc.).
- Manage customer returns & refunds and e-commerce platform claims (including return labels).
- Regular MIS / reporting (as per pre-defined frequency) on orders, messages, returns and refunds, claims, return labels, inventory, warehouse, etc.
- Provision of e-commerce reports to other teams as & when required.
- Stay up-to-date on emails & assigned tasks.
- Regular upkeeping of assigned worksheets.
- Support our client's invoicing and collections process.
Skills Required:
- Bachelor's Degree.
- 2+ years of customer service experience.
- Good Communication Skills (Written & Oral).
- MS-Excel / MS-Word.
- Good communication and persuasion skills.
- Fluency in English.
- Problem Solving skills.
Customer Service Executive in London employer: Astute Healthcare Ltd.
Contact Detail:
Astute Healthcare Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the e-commerce space. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you’d handle them. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your skills! If you’ve got experience with MS-Excel or handling customer queries, be ready to share specific examples during your interview. Real-life stories make you memorable!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Service Executive in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills that match the job description. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, and make sure to mention specific experiences that relate to the role.
Show Off Your Communication Skills: Since good communication is key for this role, ensure your written application is clear and concise. We appreciate well-structured sentences and a friendly tone, so let your personality come through while keeping it professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about us and what we do!
How to prepare for a job interview at Astute Healthcare Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Executive. Familiarise yourself with e-commerce platforms and the specific tasks mentioned in the job description, like managing buyer messages and handling returns. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Communication Skills
Since good communication is key for this role, prepare to demonstrate your written and oral skills during the interview. You might be asked to explain how you would handle a difficult customer query or provide an example of effective communication in your previous roles. Practise articulating your thoughts clearly and concisely.
✨Prepare for Problem-Solving Scenarios
Expect to face situational questions that assess your problem-solving abilities. Think of examples from your past experience where you successfully resolved customer issues or improved account health. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Be Ready with Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company's approach to customer service, team dynamics, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.