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- Tasks: Help customers with queries and manage e-commerce account health daily.
- Company: Join a dynamic team focused on enhancing online shopping experiences.
- Benefits: Enjoy competitive salary, flexible work hours, and opportunities for growth.
- Why this job: Be part of a vibrant culture that values customer feedback and innovation.
- Qualifications: Bachelor's degree and 2+ years in customer service required.
- Other info: Work from 8 AM to 5 PM, with a focus on problem-solving and communication.
The predicted salary is between 28800 - 43200 £ per year.
Terms: Full Time Role
Job Timing: 8 AM to 5 PM
Salary: Competitive
Responsibilities:
- Upkeep & improve Account Health(s) on e-commerce platform(s).
- Manage buyer messages (pre and post order queries on product details, order(s), return and refund, seller invoices for buyers, etc. within specified TAT / timelines).
- Manage & improve Voice of customer, Customer feedbacks.
- Manage platform notifications and messages (customer queries, buyer messages, account health related, returns and refunds, inventory, etc.).
- Manage customer returns & refunds and e-commerce platform claims (including return labels).
- Regular MIS / reporting (as per pre-defined frequency) on orders, messages, returns and refunds, claims, return labels, inventory, warehouse, etc.
- Provision of e-commerce reports to other teams as & when required.
- Stay up-to-date on emails & assigned tasks.
- Regular upkeeping of assigned worksheets.
- Support our client’s invoicing and collections process.
Skills Required:
- Bachelor\’s Degree.
- 2+ years of customer service experience.
- Good Communication Skills (Written & Oral).
- MS-Excel / MS-Word.
- Good communication and persuasion skills.
- Fluency in English.
- Problem Solving skills.
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Customer Service Executive employer: Astute Healthcare Ltd.
Contact Detail:
Astute Healthcare Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with common e-commerce platforms and their customer service protocols. Understanding how to navigate these systems will give you an edge during the interview process.
✨Tip Number 2
Brush up on your problem-solving skills by practising real-life scenarios related to customer service. Being able to demonstrate your ability to handle difficult situations can set you apart from other candidates.
✨Tip Number 3
Showcase your communication skills by engaging in mock interviews or role-playing exercises. This will help you articulate your thoughts clearly and confidently, which is crucial for a Customer Service Executive.
✨Tip Number 4
Stay updated on the latest trends in customer service and e-commerce. Being knowledgeable about industry changes can impress interviewers and show your commitment to the role.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in e-commerce. Emphasise skills like communication, problem-solving, and proficiency in MS-Excel and MS-Word.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific experiences where you've improved account health or managed customer queries effectively.
Highlight Relevant Skills: In your application, clearly outline your communication skills, both written and oral. Provide examples of how you've used these skills to manage customer feedback and resolve issues.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in customer service roles.
How to prepare for a job interview at Astute Healthcare Ltd.
✨Showcase Your Communication Skills
As a Customer Service Executive, strong communication skills are essential. Be prepared to demonstrate your ability to articulate thoughts clearly and respond to questions effectively during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of specific examples from your past experience where you successfully handled customer queries or resolved issues, and be ready to discuss them in detail.
✨Familiarise Yourself with E-commerce Platforms
Since the role involves managing account health on e-commerce platforms, do some research on popular platforms and their customer service practices. This knowledge will help you stand out as a candidate who is proactive and informed.
✨Demonstrate Your Ability to Handle Feedback
The job requires managing customer feedback and improving the voice of the customer. Be prepared to discuss how you have previously handled feedback, both positive and negative, and how you used it to improve service.
