IT Support Engineer - Fixed Term

Astroscale UK are seeking a passionate, enthusiastic and multi-disciplined IT Support Engineer to support our IT team on a Fixed Term Contract for approximately 3 months. We are looking for someone who is prepared to roll up their sleeves, get through the support workload and provide an excellent level of service to the Astroscale teams. This person will also be innovative and creative and can bring new ideas to increase the efficiency and effectiveness of the service we provide.

This role will be primarily based around the helpdesk ticketing system to keep track of requests and incidents, escalating to senior members when necessary – you won’t be resetting passwords all day and the work is varied. There will be project work and activities outside of the daily ticket grind to keep you motivated and learning. We leverage cloud platforms from AWS and Azure so you will have the opportunity to work with all these systems to some extent.

Responsibilities

• Triaging requests and providing 1st and 2nd line support to a growing user base covering Microsoft O365, AWS and other Astroscale systems, escalating 3rd line to Senior Engineers.
• Setting up new, and managing existing, user accounts and access rights utilising Autopilot builds.
• Installing updates and patches, managing software systems and being proactive.
• Configuring laptop builds and making recommendations for improvements.
• Diagnosing and fixing network problems.
• Intune app packaging for networks.
• Netwrix auditor configuration and management.
• Maintaining inventory systems.
• Managing data backups across our estate.
• Working with the global IT team to optimise support processes.
• Developing training materials for Astroscale users.
• Occasional need to support Astroscale through on-call shifts may be required.
• Creating and maintaining systems documentation across the Astroscale estate.

Essential Skills

• Great at supporting Microsoft Windows 11.
• Microsoft 365 administration – 2+ years’ experience, including Entra ID, Intune, Exchange, Teams, and SharePoint administration.
• Laptop automation & configuration.
• Customer service focussed.
• Fantastic written & verbal communication and interpersonal skills.
• Proven work experience as an IT Support Engineer.
• Good attention to detail and adherence to standard processes and procedures.
• Ability to think critically and diagnose software and hardware issues.
• Ability to manage your workload, effective in prioritising multiple requests.

Desirable skills

• Experience with Intune MDM.
• Experience with Microsoft Azure.
• Experience with scripting languages such PowerShell.
• MacOS management.
• Experience with managing Meraki infrastructure.
• An interest in cyber security.
• Ability to use network diagnosis tools found in Windows/MacOS/Linux.
• CompTIA or Microsoft certifications.
• Familiarity with working in an ITIL environment.

Benefits

• Competitive base salary.
• Opportunity to work with a highly talented, diverse & dynamic international team with cutting edge technology.
• Flexible working around core hours in a friendly and supportive environment.
• Optional 9/75 working pattern.
• Hybrid working available - expected 3-4 days on site.
• 25 days holiday (increasing yearly up to a maximum of 28 days) + 8 days Bank Holiday.
• Life insurance and long-term sick pay.
• Private healthcare (taxable benefit).
• State of the art office and cleanroom facility.
• Regular social events.

Location

Astroscale UK (Harwell).

At Astroscale we pride ourselves on our inclusive culture. Our essential criteria are based solely on the requirements necessary to perform the role. If any criteria could present a barrier, we are open to discussing reasonable adjustments and are committed to ensuring an inclusive recruitment process. Astroscale is also open to supporting job share arrangements, to further our flexible working offering.