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- Tasks: Support our IT team by providing 1st and 2nd line support and managing user accounts.
- Company: Join Astroscale, a leader in sustainable space development with a dynamic culture.
- Benefits: Enjoy competitive salary, flexible working, and 25+ days holiday.
- Other info: Collaborate with a diverse international team and enjoy regular social events.
- Why this job: Work with cutting-edge technology and make a real impact in the space industry.
- Qualifications: Experience in Microsoft 365 administration and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Astroscale UK are seeking a passionate, enthusiastic and multi-disciplined IT Support Engineer to support our IT team on a Fixed Term Contract for approximately 3 months. We are looking for someone who is prepared to roll up their sleeves, get through the support workload and provide an excellent level of service to the Astroscale teams. This person will also be innovative and creative and can bring new ideas to increase the efficiency and effectiveness of the service we provide.
This role will be primarily based around the helpdesk ticketing system to keep track of requests and incidents, escalating to senior members when necessary – you won’t be resetting passwords all day and the work is varied. There will be project work and activities outside of the daily ticket grind to keep you motivated and learning. We leverage cloud platforms from AWS and Azure so you will have the opportunity to work with all these systems to some extent.
Responsibilities
- Triaging requests and providing 1st and 2nd line support to a growing user base covering Microsoft O365, AWS and other Astroscale systems, escalating 3rd line to Senior Engineers.
- Setting up new, and managing existing, user accounts and access rights utilising Autopilot builds.
- Installing updates and patches, managing software systems and being proactive.
- Configuring laptop builds and making recommendations for improvements.
- Diagnosing and fixing network problems.
- Intune app packaging for networks.
- Netwrix auditor configuration and management.
- Maintaining inventory systems.
- Managing data backups across our estate.
- Working with the global IT team to optimise support processes.
- Developing training materials for Astroscale users.
- Occasional need to support Astroscale through on-call shifts may be required.
- Creating and maintaining systems documentation across the Astroscale estate.
Essential Skills
- Great at supporting Microsoft Windows 11.
- Microsoft 365 administration – 2+ years’ experience, including Entra ID, Intune, Exchange, Teams, and SharePoint administration.
- Laptop automation & configuration.
- Customer service focussed.
- Fantastic written & verbal communication and interpersonal skills.
- Proven work experience as an IT Support Engineer.
- Good attention to detail and adherence to standard processes and procedures.
- Ability to think critically and diagnose software and hardware issues.
- Ability to manage your workload, effective in prioritising multiple requests.
Desirable skills
- Experience with Intune MDM.
- Experience with Microsoft Azure.
- Experience with scripting languages such PowerShell.
- MacOS management.
- Experience with managing Meraki infrastructure.
- An interest in cyber security.
- Ability to use network diagnosis tools found in Windows/MacOS/Linux.
- CompTIA or Microsoft certifications.
- Familiarity with working in an ITIL environment.
Benefits
- Competitive base salary.
- Opportunity to work with a highly talented, diverse & dynamic international team with cutting edge technology.
- Flexible working around core hours in a friendly and supportive environment.
- Optional 9/75 working pattern.
- Hybrid working available - expected 3-4 days on site.
- 25 days holiday (increasing yearly up to a maximum of 28 days) + 8 days Bank Holiday.
- Life insurance and long-term sick pay.
- Private healthcare (taxable benefit).
- State of the art office and cleanroom facility.
- Regular social events.
Location
Astroscale UK (Harwell).
About Astroscale
Founded in 2013, Astroscale is the global leader in on-orbit servicing, dedicated to the secure and sustainable development of space for the benefit of future generations. We provide trusted and value-added solutions for government and commercial clients from their geography of choice, to drive the long-term, circular space economy. Astroscale is also collaborating with government and commercial stakeholders to develop norms, regulations, and incentives that promote the sustainable growth of space.
At Astroscale we pride ourselves on our inclusive culture. Our essential criteria are based solely on the requirements necessary to perform the role. If any criteria could present a barrier, we are open to discussing reasonable adjustments and are committed to ensuring an inclusive recruitment process. Astroscale is also open to supporting job share arrangements, to further our flexible working offering.
IT Support Engineer employer: Astroscale
Contact Detail:
Astroscale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Astroscale. Understand their mission and values, and think about how your skills as an IT Support Engineer can contribute to their goals. This will show them you're genuinely interested.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with various IT issues, brush up on your troubleshooting techniques. Maybe even run through some common scenarios you might face in the role, so you can impress them with your quick thinking.
✨Tip Number 3
Show off your communication skills! As an IT Support Engineer, you'll need to explain technical issues to non-techy folks. During your interview, practice breaking down complex concepts into simple terms. This will highlight your customer service focus.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and keen to join the team at Astroscale. We’re excited to see what you bring to the table!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for IT shine through! We want to see that you're not just looking for a job, but that you're genuinely excited about supporting our teams and making a difference.
Tailor Your CV: Make sure your CV highlights your experience with Microsoft O365, AWS, and any other relevant skills. We love seeing how your background aligns with what we do, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate good communication skills, so make sure your writing is clear and easy to understand. Avoid jargon unless it’s necessary!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us keep track of all the amazing candidates like you!
How to prepare for a job interview at Astroscale
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows 11 and Microsoft 365 administration. Be ready to discuss your experience with tools like Entra ID, Intune, and Exchange, as well as any troubleshooting you've done in the past. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent support, be prepared to share examples of how you've helped users in previous positions. Highlight your communication skills and how you’ve managed to keep users happy while resolving their issues. A friendly attitude goes a long way!
✨Be Ready for Problem-Solving Questions
Expect some scenario-based questions where you'll need to demonstrate your critical thinking and diagnostic skills. Think of specific instances where you diagnosed and fixed software or hardware issues, and be ready to walk the interviewer through your thought process.
✨Bring Ideas to the Table
Astroscale is looking for someone innovative, so don’t hesitate to share any ideas you have for improving IT support processes or user training materials. Showing that you’re proactive and willing to contribute creatively will set you apart from other candidates.