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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support and manage user accounts.
- Company: Join Astroscale UK, a dynamic team at the forefront of space sustainability.
- Benefits: Competitive salary, flexible working, private healthcare, and 25+ days holiday.
- Other info: Enjoy a friendly environment with opportunities for professional growth.
- Why this job: Work with cutting-edge technology and make a real impact in IT support.
- Qualifications: Experience in Microsoft 365 and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
AstroscaleUK are seeking a passionate, enthusiastic and multi-disciplined IT Support Engineer to support our IT team on a Fixed Term Contract for approximately 3 months. We are looking for someone who is prepared to roll up their sleeves, get through the support workload and provide an excellent level of service to the Astroscale teams. This person will also be innovative and creative and can bring new ideas to increase the efficiency and effectiveness of the service we provide.
This role will be primarily based around the helpdesk ticketing system to keep track of requests and incidents, escalating to senior members when necessary – you won’t be resetting passwords all day and the work is varied. There will be project work and activities outside of the daily ticket grind to keep you motivated and learning. We leverage cloud platforms from AWS and Azure so you will have the opportunity to work with all those systems to some extent.
Responsibilities
- Triaging requests and providing 1st and 2nd line support to a growing user base covering Microsoft O365, AWS and other Astroscale systems, escalating 3rd line to Senior Engineers.
- Setting up new and managing existing user accounts and access rights utilizing Autopilot builds.
- Installing updates and patches, managing software systems and being proactive.
- Configuring laptop builds and making recommendations for improvements.
- Diagnosing and fixing network problems.
- Intune app packaging for networks.
- Netwrix auditor configuration and management.
- Maintaining inventory systems.
- Managing data backups across our estate.
- Working with the global IT team to optimise support processes.
- Developing training materials for Astroscale users.
- Occasional need to support Astroscale through on-call shifts may be required.
- Creating and maintaining systems documentation across the Astroscale estate.
Essential Skills
- Great at supporting Microsoft Windows 11.
- Microsoft 365 administration – 2+ years’ experience, including Entra ID, Intune, Exchange, Teams, and SharePoint administration.
- Laptop automation & configuration.
- Customer service focused.
- Fantastic written & verbal communication and interpersonal skills.
- Proven work experience as an IT Support Engineer.
- Good attention to detail and adherence to standard processes and procedures.
- Ability to think critically and diagnose software and hardware issues.
- Ability to manage your workload, effective in prioritising multiple requests.
Desirable Skills
- Experience with Intune MDM.
- Experience with Microsoft Azure.
- Experience with scripting languages such as PowerShell.
- MacOS management.
- Experience with managing Meraki infrastructure.
- An interest in cyber security.
- Ability to use network diagnosis tools found in Windows, MacOS, and Linux.
- CompTIA or Microsoft certifications.
- Familiarity with working in an ITIL environment.
Benefits
- Competitive base salary.
- Opportunity to work with a highly talented, diverse and dynamic international team with cutting edge technology.
- Flexible working around core hours in a friendly and supportive environment.
- Optional 9/75 working pattern.
- Hybrid working available – expected 3-4 days on site.
- 25 days holiday (increasing yearly up to a maximum of 28 days) + 8 days Bank Holiday.
- Life insurance and long‑term sick pay.
- Private healthcare (taxable benefit).
- State of the art office and cleanroom facility.
- Regular social events.
Location
Astroscale UK (Harwell).
IT Support Engineer employer: Astroscale Holdings Inc.
Contact Detail:
Astroscale Holdings Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on common IT support scenarios. Think about how you'd handle specific issues like troubleshooting Microsoft 365 or diagnosing network problems. Practice makes perfect!
✨Tip Number 3
Show off your skills! If you've worked with AWS, Azure, or any other relevant tech, be ready to discuss your experience. Bring examples of how you've improved processes or solved tricky problems in the past.
✨Tip Number 4
Don't forget to apply through our website! We love seeing passionate candidates who are eager to join our team. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for IT shine through! We want to see that you're not just looking for a job, but that you're genuinely excited about supporting our teams and tackling challenges head-on.
Tailor Your CV: Make sure your CV is tailored to the role. Highlight your experience with Microsoft 365, AWS, and any other relevant skills. We love seeing how your background aligns with what we're looking for, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate good communication skills, so show us you can convey your thoughts effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Astroscale Holdings Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows 11, Microsoft 365, and cloud platforms like AWS and Azure. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting scenarios you've encountered.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent support, think of examples where you've gone above and beyond for a user. Prepare to share stories that highlight your communication skills and how you handle difficult situations with a positive attitude.
✨Be Ready for Problem-Solving Questions
Expect to face some technical questions that test your critical thinking and diagnostic abilities. Practice explaining your thought process when resolving issues, and be prepared to walk the interviewer through your approach to troubleshooting.
✨Demonstrate Your Team Spirit
Astroscale values collaboration, so be ready to discuss how you've worked effectively in a team environment. Share examples of how you've contributed to team projects or helped colleagues, and express your enthusiasm for working with a diverse group of people.