Digital Change Consultant in London

We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.

Become part of our People and Change Team. We create purposeful, innovative and sustainable organisations that people want to be a part of. We do this by harnessing the power of people, data and technology to design, deliver and embed lasting change. Our work enables organisations and their people to perform at their highest potential in an increasingly digital, data, and AI enabled world. Our diverse team advise clients on strategic workforce and organisational challenges, combining deep change expertise with digital, data and AI-driven transformation. We work collaboratively across disciplines to design solutions that are practical, human-centred and outcomes focused. We collaborate with cross-functional teams to create solutions tailored to client needs underpinned by our insights into emerging trends including AI, HR technologies and workforce analytics.

The Role: We are currently recruiting Digital Change Consultants (Consultant Analyst, Consultant, Senior Consultant grades) with proven experience in digital change experience attained within industry or a consulting role to join our People and Change Capability. You will help clients design and deliver digital change and transformation programmes, integrating technology adoption with behaviour change, organisational change, workforce transformation, and new ways of working. You will typically work on complex transformation programmes where success depends on both technology and people adoption. Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site.

Qualifications: This role is ideal for hybrid profiles who combine strengths in change management with digital, data, agile or product-led delivery. We are looking for experience in one or more of the following:

• Designing and delivering digital and data transformation programmes that balance technology implementation with behavioural and cultural change.
• Practical experience applying change management fundamentals and methodologies (impact assessment, engagement, communications, adoption measurement) in fast-moving digital environments.
• Embedding digital-first ways of working to drive enablement and adoption, including end-user adoption, mindset shift, capability building and coaching for leaders and teams.
• Understanding and application of digital tools and techniques, such as machine learning, automation, and predictive analytics, to develop insights, inform decision-making, and enhance collaboration.
• Assessing the impact of large-scale digital transformations and understanding of behaviour change to prepare behavioural interventions that embed new ways of working across all levels of an organisation to embrace new technology and adapt ways of working to achieve organisational benefits.
• Integrating data analytics, interpretation and insights into change management, workforce planning, and decision-making processes.
• Understanding how digital platforms (e.g. ERP) impact workforce planning, culture, and decision-making.
• Leveraging data to measure change readiness, effectiveness, and enable informed decision making.
• Advising on skills implications of digital and AI adoption, including reskilling, capability uplift and workforce transition.
• Conducting user research and engagement activities (interviews, workshops, usability testing) to inform digital change strategies.

You will bring many of the following attributes:

• High levels of emotional intelligence and experience working with a range of stakeholders so that you can adapt your approach to different client and organisational contexts.
• A collaborative and enthusiastic style, with flexibility to work on diverse challenges in small, cross functional, or large teams.
• Strong analytical thinking and problem-solving skills with an ability to deliver practical results.
• Excellent written and oral communication skills which enable you to translate complex digital concepts into clear, human-centred messages.
• The ability to build trusted relationships quickly with colleagues, clients and senior stakeholders.
• A forward-thinking mindset with a strong interest in future of work, AI, digital transformation, workforce strategy and people analytics.

Professional accreditation or formal training (e.g. change management, agile, product, data or digital) is helpful but not essential. We place strong emphasis on learning and development. We know the skill-gap and ‘somewhat need to tick every box’ can get in the way of meeting brilliant candidates, so please don’t hesitate to apply – we’d love to hear from you.

Apply today by completing our online application. Please be aware that some of our UK roles at PA Consulting require a UK security clearance. All PA people are required to undergo background checks and to achieve the Baseline Personnel Security Standard however, some UK roles also require higher levels of National Security Vetting, where applicants must have at least 5 years of continuous residency in the UK. We therefore ask that you only apply if you meet the residency requirements (i.e. you are a British citizen or have been resident in the UK for the past 5 years), as this is the prerequisite for a security clearance. If you’re unsure about your eligibility, we encourage you to review the UK Government’s guidance on security vetting before applying.

Additional information: Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world’s most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits:

• Health and lifestyle perks accompanying private healthcare
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
• Generous company pension scheme
• Opportunity to get involved with community and charity-based initiatives
• Annual performance-based bonus
• Tax efficient benefits (cycle to work, give as you earn)

We’re committed to advancing equality. We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.