At a Glance
- Tasks: Support the development of bespoke Care Technology solutions for vulnerable individuals.
- Company: Join a forward-thinking organisation dedicated to improving lives through innovative technology.
- Benefits: Enjoy health perks, generous leave, and a chance to make a real difference.
- Other info: Collaborative environment with opportunities for community involvement and personal growth.
- Why this job: Be at the forefront of care technology, helping those with unique needs thrive.
- Qualifications: Experience in health or social care and a passion for innovative solutions required.
The predicted salary is between 31500 - 38500 £ per year.
Sitting at the heart of our personalised Care Technology offer, this role involves supporting the development and delivery of bespoke Care Technology solutions for vulnerable individuals with more complex or unique needs. Working closely with Argenti partners and social care practitioners, you will support processing complex Care Technology referrals by exploring innovative, tailored options to help meet the desired outcomes and challenges of the people we support.
You will need to be highly skilled at engaging with social care professionals, hosting regular conversations to fully draw out key needs, risks, and aspirations, and working together to co-design the most effective technology-enabled solutions. You’ll have access to our full portfolio of Argenti Care Technology products, and your specialist knowledge will be essential in matching the right technology (or combination of technologies) to the needs of individuals facing the most complex situations. The ability to think flexibly and creatively is crucial, as is an openness to sourcing or proposing new solutions for testing and piloting where existing options don’t meet requirements.
Working within the West London Council, with the opportunity to work across our Argenti services, you will:
- Work in partnership with social care professionals: Collaborate closely with frontline colleagues, drawing out key needs and challenges, and co‑designing bespoke, person‑centred solutions for complex cases.
- Advise and support: Guide social care practitioners in identifying and specifying needs for complex Care Technology referrals, ensuring each recommendation is both evidence-based and innovative.
- Support specialist Care Technology installations: Complete installations of specialist Care Technology equipment for complex cases, including in supported living schemes, for virtual support, and with children and families.
- Champion service user outcomes: Ensure every solution is truly person-centred, aspirational, and enhances independence, wellbeing, and safety.
- Document and share learnings: Capture and communicate insights from complex cases, contributing to best practice across the Argenti partnership and with council partners.
- Contribute to Argenti-wide innovation and evaluation: Play an active role in the ongoing innovation and evaluation process, working with the Argenti Innovation Specialist to influence the future of care technology.
You will report to the Argenti Programme Manager and work closely with the wider team, as well as partners across the council and provider network.
Qualifications
- Experience supporting vulnerable people within a health or social care setting.
- Experience working with care technology or related technology solutions.
- Strong motivation to improve the lives of vulnerable people through innovative approaches.
- Excellent communication skills, with the ability to independently engage stakeholders and produce reports or materials.
- Demonstrated technical aptitude and ability to learn new technologies.
- Collaborative team player with strong partnership-working skills.
- Strong organisational and project management skills with attention to detail.
- Enjoys problem-solving and finding creative solutions to complex challenges.
- Adaptable, resilient, and comfortable working across varied scenarios.
- Good analytical skills.
- Proficiency in Microsoft Excel, PowerPoint, and Word.
Desirable (but not essential):
- Experience working with a council in an adult social care context.
- Hands‑on experience installing or using care technology.
- Experience working with a monitoring organisation.
Application requirements: This role may require a UK security clearance. All PA people are required to undergo background checks and to achieve the Baseline Personnel Security Standard; some UK roles also require higher levels of National Security Vetting, where applicants must have at least 5 years of continuous residency in the UK. We therefore ask that you only apply if you meet the residency requirements (i.e., you are a British citizen or have been resident in the UK for the past 5 years).
Benefits
- Health and lifestyle perks accompanying private healthcare for you and your family.
- 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days.
- Generous company pension scheme.
- Opportunity to get involved with community and charity‑based initiatives.
- Annual performance‑based bonus.
- PA share ownership.
- Tax‑efficient benefits (cycle to work, give as you earn).
Equal Opportunities
We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups.
Adjustments or accommodations: Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
Complex Case and Programme Manager - West London employer: Astro Studios, Inc.
At PA Consulting, we pride ourselves on being an exceptional employer, offering a dynamic work environment at our Global Innovation and Technology Centre in Melbourn, Hertfordshire. Our culture fosters collaboration and innovation, providing employees with the autonomy to shape their roles while working on impactful projects that enhance patient outcomes. With a strong commitment to professional development and equality, we empower our team members to grow their expertise and advance their careers in a supportive and inclusive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Complex Case and Programme Manager - West London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Astro Studios, Inc..
✨Attend Social Work Events and Workshops
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✨Showcase Your Passion and Expertise
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✨Leverage Your Network
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We think you need these skills to ace Complex Case and Programme Manager - West London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Astro Studios, Inc.:Before hitting send, make sure to tailor your application specifically to Astro Studios, Inc.! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Astro Studios, Inc.
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
