Learning & Development Operations Team Lead

Learning & Development Operations Team Lead

Global Innovation and Technology Centre, Back Lane, Melbourn, Hertfordshire, SG8 6DP, United Kingdom

We believe in the power of ingenuity to build a positive human future.

As strategies, technologies, and innovation collide, we create opportunity from complexity.

Our diverse teams of experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in various sectors including consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.

Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.

PA. Bringing Ingenuity to Life.

This role is a Fixed Term Contract for 8 months.

Flexible working – We operate on a hybrid basis, working two days per week in the office. This role will be based from our Global Innovation & Technology Centre in Melbourn, Cambridge.

Our Talent & Development offer is a core part of our Employee Brand and the role of Operations Team Lead is responsible for the delivery of a diverse range of learning events within our global learning curriculum.

You will lead the operations team as well as take an active role in collaborating with our Learning specialists and Digital teams to support the delivery of our blended learning solutions, including virtual and face-to-face events delivered both internally and through external suppliers.

Role Responsibilities

• Manage and co-ordinate the activities and deliverables of the L & D Ops team.
• Implement and manage schedule of learning events of the core learning curriculum.
• Manage event bookings – booking venue/platform, manage attendance bookings, trainer resourcing, producing materials, working with external suppliers, raising purchase orders.
• Initiate event feedback and provide summary reports to trainers and specialists.
• Update and maintain event content on the Learning Management System.
• Support the team in handling ad-hoc queries around T&D offerings and reporting requests.
• Stakeholder management with suppliers, venues, as well as internally with event specialists and business sponsors.
• Identify, review and recommend process improvements to enable more effective and efficient processes to enhance customer service.
• Support in producing and hosting virtual events where required.
• Ad-hoc support to the wider T&D team.

Qualifications

We are looking for a well-organised and self-motivated co-ordinator that has:

• Knowledge and understanding of managing L & D Operations, ideally using Workday Learning as the LMS.
• Collaborative team player skills and who is equally comfortable working from own initiative.
• Strong communication, organisation, and planning skills.
• Strong attention to detail and a passion for delivering excellence.
• Influencing and partnering skills, able to build and sustain relationships at multiple levels.
• Previously worked in a high volume fast-paced working environment.
• Strong IT systems skills including use of Microsoft Excel, Word, PowerPoint, Outlook and Teams with the ability to quickly learn new systems including implementing and managing HR/learning management systems would be beneficial.

This role is a Fixed Term Contract for 8 months.

Apply today by completing our online application.

Additional Information

Life At PA encompasses our people\’s experience at PA. It\’s about how we enrich people\’s working lives by giving them access to unique people and growth opportunities and purpose-led meaningful work.

We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge, and diversity of skills brings the tools we need. When we bring people together with diverse backgrounds, identities, and minds, embracing that difference through an inclusive culture where our people thrive; we unleash the power of diversity – bringing ingenuity to life.

We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits:

• Health and lifestyle perks accompanying private healthcare for you and your family.
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days.
• Generous company pension scheme.
• Opportunity to get involved with community and charity-based initiatives.
• Annual performance-based bonus.
• PA share ownership.
• Tax efficient benefits (cycle to work, give as you earn).

We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups.

Adjustments or accommodations – Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

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