Complex Case and Programme Manager - West London

Sitting at the heart of our personalised Care Technology offer, this role involves supporting the development and delivery of bespoke Care Technology solutions for vulnerable individuals with more complex or unique needs. Working closely with Argenti partners and social care practitioners, you will support processing complex Care Technology referrals by exploring innovative, tailored options to help meet the desired outcomes and challenges of the people we support.

You will need to be highly skilled at engaging with social care professionals, hosting regular conversations to fully draw out key needs, risks, and aspirations, and working together to co-design the most effective technology-enabled solutions. You’ll have access to our full portfolio of Argenti Care Technology products, and your specialist knowledge will be essential in matching the right technology (or combination of technologies) to the needs of individuals facing the most complex situations. The ability to think flexibly and creatively is crucial, as is an openness to sourcing or proposing new solutions for testing and piloting where existing options don’t meet requirements.

Working within the West London Council, with the opportunity to work across our Argenti services, you will:

• Work in partnership with social care professionals: Collaborate closely with frontline colleagues, drawing out key needs and challenges, and co‑designing bespoke, person‑centred solutions for complex cases.
• Advise and support: Guide social care practitioners in identifying and specifying needs for complex Care Technology referrals, ensuring each recommendation is both evidence-based and innovative.
• Support specialist Care Technology installations: Complete installations of specialist Care Technology equipment for complex cases, including in supported living schemes, for virtual support, and with children and families.
• Champion service user outcomes: Ensure every solution is truly person-centred, aspirational, and enhances independence, wellbeing, and safety.
• Document and share learnings: Capture and communicate insights from complex cases, contributing to best practice across the Argenti partnership and with council partners.
• Contribute to Argenti-wide innovation and evaluation: Play an active role in the ongoing innovation and evaluation process, working with the Argenti Innovation Specialist to influence the future of care technology.

You will report to the Argenti Programme Manager and work closely with the wider team, as well as partners across the council and provider network.

Qualifications

• Experience supporting vulnerable people within a health or social care setting.
• Experience working with care technology or related technology solutions.
• Strong motivation to improve the lives of vulnerable people through innovative approaches.
• Excellent communication skills, with the ability to independently engage stakeholders and produce reports or materials.
• Demonstrated technical aptitude and ability to learn new technologies.
• Collaborative team player with strong partnership-working skills.
• Strong organisational and project management skills with attention to detail.
• Enjoys problem-solving and finding creative solutions to complex challenges.
• Adaptable, resilient, and comfortable working across varied scenarios.
• Good analytical skills.
• Proficiency in Microsoft Excel, PowerPoint, and Word.

Desirable (but not essential):

• Experience working with a council in an adult social care context.
• Hands‑on experience installing or using care technology.
• Experience working with a monitoring organisation.

Application requirements: This role may require a UK security clearance. All PA people are required to undergo background checks and to achieve the Baseline Personnel Security Standard; some UK roles also require higher levels of National Security Vetting, where applicants must have at least 5 years of continuous residency in the UK. We therefore ask that you only apply if you meet the residency requirements (i.e., you are a British citizen or have been resident in the UK for the past 5 years).

Benefits

• Health and lifestyle perks accompanying private healthcare for you and your family.
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days.
• Generous company pension scheme.
• Opportunity to get involved with community and charity‑based initiatives.
• Annual performance‑based bonus.
• PA share ownership.
• Tax‑efficient benefits (cycle to work, give as you earn).

Equal Opportunities We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups.

Adjustments or accommodations: Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.