Care Technology Operations Facilitator

We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.

Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site. Flexible working - We are guided by our client work and needs; however, you have autonomy to manage your time and diary to suit your work/life balance. Expected to spend at least 3+ days in our client office (West London) with some other limited travel in these areas. Occasional travel to PA’s London office in Victoria.

Do you want to play a key role in delivering innovative care technology services that improve outcomes for vulnerable people? Our Care Technology team are looking for an exceptional Care Technology Operations Facilitator with experience in Health or Social Care. You will support the day-to-day delivery of our Argenti care technology service, managing referrals and ensuring a high-quality, efficient service for council staff and service users. You will also support wider service responsibilities including quality assurance, transformation and programme delivery and contract management and compliance. In this role, you will contribute to service excellence while helping people live more independent and fulfilling lives.

Established in 2013, Argenti is an award-winning partnership created by PA Consulting. It collaborates with Councils across the country to deliver an innovative approach to care technology services, also known as TECS or telecare. Through its strategic partnerships with Councils, Argenti helps people of all ages live safer, more independent, gloriously ordinary lives in the place they call home.

Purpose of the role

• To be part of an award-winning team responsible for the administration of the day-to-day operational service, ensuring that it is efficient and responsive to the needs of Council staff and service users.
• To work with potential referrers of care technology to support their high-quality referrals into the service to achieve better outcomes and quality of life for service users, their families and their carers.
• To be responsible for ensuring that all records are kept accurately.
• To serve as an ambassador for the Argenti partnership, representing the service in a positive and progressive manner at all times through all interactions.

You will have the opportunity to:

• Take responsibility for the day-to-day administration of the Argenti Service, managing referrals by assessing for appropriateness, reviewing and quantifying benefits.
• Assist in the smooth running of the business as usual operations by taking responsibility for enquiries.
• Provide an efficient service on the phone and email when dealing with internal and external communication.
• Support referrers to make high quality referrals for care technology that are ‘right first time’.
• Be responsible for receiving and rapidly resolving queries and complaints from service users, Care Managers, other professionals and external agencies in an efficient and effective manner in line with contract requirements, engaging with service delivery partners and escalating to the Operations Manager as appropriate.
• Maintain up to date, accurate and timely records within Argenti operational systems and to be responsible for ensuring all required data is added into Councils’ care management system and Argenti’s systems in an accurate and timely fashion.
• Carry out all duties with due regard to the provisions of health and safety regulations and legislation, the Council’s equal opportunities and customer care policies, Codes of Conduct, Disciplinary & Efficiency Rules, and the new approach to care technology.
• Support delivery of our care technology transformation and programme delivery activity, for example delivery of proof concepts, continuous improvement and culture change activities.
• Support our care technology contract management and compliance activity, including contributing to reporting and audit requirements.

Qualifications

• IT skills with all basic Microsoft packages, including advanced Microsoft Excel skills.
• Ability to run data analysis and reports using Excel.
• Skills should include logical functions, working with lookups, data validation, pivot tables.
• Analytical skills, able to interpret data sets.
• Great communication skills, to be trusted to engage with clients independently and produce reports using PowerPoint and Word.
• Effective leadership and problem-solving skills.
• Great teamwork, adaptability and resilience.
• Willingness to learn and develop new skills.
• A good understanding of social care users and their needs and the outcomes of care technology.
• A strong grasp of the health and care sector, including understanding of safeguarding, personalisation and working with vulnerable people.
• Flexibility to work across PA’s care technology contracts as required.

Please be aware that some of our UK roles at PA Consulting require a UK security clearance. All PA people are required to undergo background checks and to achieve the Baseline Personnel Security Standard; however, some UK roles also require higher levels of National Security Vetting, where applicants must have at least 5 years of continuous residency in the UK. We therefore ask that you only apply if you meet the residency requirements (i.e. you are a British citizen or have been resident in the UK for the past 5 years), as this is the prerequisite for a security clearance. If you're unsure about your eligibility, we encourage you to review the UK Government’s guidance on security vetting before applying.

Benefits

• Health and lifestyle perks accompanying private healthcare for you and your family.
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days.
• Generous company pension scheme.
• Opportunity to get involved with community and charity-based initiatives.
• Annual performance-based bonus.
• PA share ownership.
• Tax efficient benefits (cycle to work, give as you earn).

We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups.

Adjustments or accommodations

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.