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- Tasks: Manage sales pipelines, maintain CRM records, and build strong customer relationships.
- Company: Astro Pak is a leader in precision cleaning for high purity systems across various industries.
- Benefits: Enjoy remote work, competitive pay, training opportunities, and great health benefits.
- Why this job: Join a collaborative team focused on innovation and delivering top-notch customer experiences.
- Qualifications: 2-4 years in sales coordination; strong communication skills; tech-savvy with CRM systems.
- Other info: Work remotely with some travel; must be comfortable working Eastern Standard Time.
The predicted salary is between 36000 - 60000 £ per year.
Astro Pak is the nation\’s leading precision cleaning and passivation contractor specializing in on-site cleaning of high purity gas and fluid systems, as well as precision cleaning of components and hardware at the company’s Cleanroom facilities. Astro Pak provides services to over 15 sectors including: Data Centers, Biotechnology, Pharmaceutical, Aerospace, Semiconductor, and other selected Industrial markets. The company, founded in 1959, has performed on-site precision chemical cleaning in every State of the Union as well as several projects in Asia, continental Europe, England, Ireland and Mexico.
Are you passionate about delivering top-notch customer experiences and driving sales growth through smart processes and meaningful relationships? At Astro Pak, we’re looking for a Customer Relationship Manager (CRM) who thrives in a fast-paced, collaborative environment and is eager to help us grow.
The Customer Relationship Manager (CRM) plays a critical role in supporting the regional sales team by managing the sales pipeline, maintaining accurate CRM records, following up with clients, and driving strong relationships that lead to repeat business. You’ll coordinate internally across sales, estimating, and operations, while also acting as a trusted point of contact for our customers.
This role will report to the Director of Field Inside Sales and work remotely with some travel. As this role supports the east coast, the role will be required to work Eastern Standard Time (EST).
What You’ll Do:
- Partner with our Technical Sales, Business Development, Inside Sales, and Estimating teams to track and grow customer opportunities.
- Manage the full sales pipeline process—handling inbound/outbound communication, RFQs, quotes, and project details.
- Maintain accurate, up-to-date customer data in our CRM and ensure clean handoffs across departments.
- Attend trade shows, networking events, and industry associations to build relationships and stay informed on trends.
- Lead and participate in weekly/monthly sales team meetings to align goals and progress.
- Stay sharp with ongoing training on our services, industry updates, and sales best practices.
- Analyze and implement projects in compliance with U.S Export Control Laws.
Who You Are:
- 2–4 years in a sales coordination, account management, or customer success role.
- Strong written and verbal communication skills.
- Tech-savvy with Microsoft Office and CRM systems (e.g., Salesforce or similar).
- Comfortable juggling multiple tasks and navigating complex sales processes.
- Experience in technical industries (pharma, biotech, water treatment) is a bonus.
- Comfortable working independently—and you always follow through.
- Mechanically inclined and able to understand technical drawings (a plus).
- Valid driver’s license required; up to 10% travel expected.
- High school diploma required, some college preferred.
Why Join Us?
At Astro Pak, we specialize in high-purity cleaning and surface preparation for critical environments. We’re a company that values integrity, learning, and innovation—plus we offer training, growth opportunities, and a great team culture.
Apply now and become a trusted partner in our mission to deliver industry-leading service to our clients.
- In addition to highly employer-subsidized medical, dental, and vision plans, Astro Pak offers competitive retirement savings and 401k plans, flexible spending, family leave, training and paid time off.
Astro Pak Corporation is an equal opportunity employer and does not discriminate against persons because of age, race, color, creed, religion, disability, gender, ethnic or national origin, or veteran status. Astro Pak prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability.
#LI-AP
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Customer Relationship Manager employer: Astro Pak Corporation
Contact Detail:
Astro Pak Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager
✨Tip Number 1
Familiarise yourself with the specific industries Astro Pak serves, such as biotechnology and pharmaceuticals. Understanding the unique challenges and needs of these sectors will help you engage more effectively with potential clients and demonstrate your expertise during conversations.
✨Tip Number 2
Network actively by attending industry trade shows and events. This is a great way to meet potential clients and learn about the latest trends in precision cleaning and passivation, which can give you an edge in discussions and relationship-building.
✨Tip Number 3
Brush up on your CRM skills, particularly if you're familiar with systems like Salesforce. Being tech-savvy and able to manage customer data efficiently will be crucial in this role, so consider taking a quick online course or tutorial to enhance your proficiency.
✨Tip Number 4
Prepare to discuss your experience in sales coordination or account management. Think of specific examples where you've successfully managed client relationships or sales processes, as these stories will showcase your ability to thrive in a fast-paced environment.
We think you need these skills to ace Customer Relationship Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Relationship Manager at Astro Pak. Highlight your relevant experience in sales coordination or account management in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your strong written and verbal communication skills, as well as your familiarity with CRM systems like Salesforce.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to drive sales growth. Mention specific examples of how you've successfully managed client relationships in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in this role.
How to prepare for a job interview at Astro Pak Corporation
✨Know the Company Inside Out
Before your interview, make sure to research Astro Pak thoroughly. Understand their services, the sectors they operate in, and their company culture. This will help you tailor your answers and show genuine interest in the role.
✨Demonstrate Your Communication Skills
As a Customer Relationship Manager, strong communication is key. Prepare examples of how you've effectively communicated with clients or resolved conflicts in the past. This will showcase your ability to build relationships and manage customer expectations.
✨Familiarise Yourself with CRM Tools
Since the role involves maintaining accurate CRM records, be prepared to discuss your experience with CRM systems like Salesforce. If you have specific examples of how you've used these tools to improve sales processes, share them during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle multiple tasks. Think of scenarios where you've successfully managed a sales pipeline or coordinated with different teams, and be ready to explain your thought process.
