Location: Selfridges London
Hours: 30 hours per week.
Salary & Benefits: £23,250 + commission.
How you'll drive success:
Experiential Retail
- Inspire and empower your team to truly Host from the Heart - guiding them to radiate warmth, be fully present, take ownership of every interaction and bring intention to the smallest moments. You'll create a space where every individual and customer feels genuinely seen, valued and cared for.
- Drive continuous elevation to our overall customer experience to ensure the customer is at the heart of all decisions, leading a centre of innovation and experimentation
- Be the expert in product knowledge to drive sales and inspire the team
- Use your creativity to set team challenges to create an engaging interactive experience in store
- Track and measure sales results throughout the day, being adaptable and flexible to stay on track
Inspirational Team Management
- Partner with your Store Manager & Assistant Store Manager to provide the support, mentorship, coaching and guidance that the team need to truly flourish and grow in their roles
- A clear and confident communicator, you’re comfortable with delivering feedback to your team at all levels in the moment
- Recognise and celebrate team achievements, and identify development opportunities in the team, feeding these observations back to your management team
- Cultivate an environment of open communication, collaboration, and mutual support
Operational & Brand Loyalty Excellence
- Ensure the store consistently meets or exceeds company standards for cleanliness, organisation, and visual merchandising
- Effectively manage stock and work closely with the services team to ensure all policies and processes are followed to ensure a risk free environment
- Ensure the team are actively opting customers into our loyalty programme to build a loyal, regular customer base for the store
What you’ll need to thrive:
- A values champion and brand ambassador our values must resonate deeply with you
- You radiate positivity & enthusiasm and inspire the people around you
- This role is suitable for anyone with Supervisor experience in a store
- Ability to assist in developing and mentoring a high-performing team to create an environment fostered by learning, growth and development
- Strong problem-solving abilities, with the capacity to anticipate and respond effectively to change
- You're always looking for a better way to do things and are naturally curious in everything you do and every conversation you have
Supervisor employer: astridmiyu
astridmiyu is an excellent employer that prioritises employee growth and development, offering a supportive work culture where team collaboration and exceptional customer service are at the forefront. Located in the vibrant retail hub of Bicester, employees benefit from a dynamic environment that encourages creativity and innovation, alongside competitive compensation and commission opportunities. Join us to be part of a brand that values its people and fosters meaningful career advancement.
