Warehouse & Fulfilment Manager in London

Why Astrid & Miyu? We're more than a jewellery brand, we're on a mission to revolutionise the jewellery experience, and that starts with our people. We're a fast moving, values led team built on trust, ownership and growth. You'll have the opportunity to bring ideas to life, make an impact and grow alongside a team that celebrates each other. If you're adaptable, proactive, and energised by growth, you'll thrive here. Everything we do is guided by our values: Grow Together. Celebrate Each Other. Break All Boundaries.

Location: London, Hybrid (minimum 2 days a week in the office).

Salary & Benefits: £50,000 per year.

Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team.

The Warehouse & Fulfilment Manager Mission: You’ll be at the heart of our global operations, owning operational execution and strategic evolution of our global warehouse footprint. You’ll lead our owned and operated US warehouse facility, oversee our UK 3PL partnership, and empower teams across both regions to deliver operational excellence. Your focus will be to maximise efficiency, driving high-impact strategic projects, exploring future geographic expansion, and leading the commercial transition of our UK operations to an Open Book contract model.

How you'll drive success:

• Build today, while designing tomorrow: You’ll thrive by creating scalable solutions before challenges arise, optimising our 3PL operations across E-commerce, Retail and Wholesale while building the systems, processes and capabilities that will power our next phase of growth.
• Be a catalyst for change: You’ll lead transformative projects, from moving our contracts to an Open Book model to evaluating new ERP capabilities and exploring how AI can unlock smarter ways of working. You’ll balance running a world-class operation with building what comes next.
• Turn data into action: You’ll use insights, KPIs and emerging technology to spot opportunities, predict challenges and influence cross-functional teams to make meaningful improvements. You won’t just report on performance, you’ll shape it.
• Champion continuous improvement: You’ll constantly challenge the way we work, finding smarter, more efficient ways to streamline workflows, reduce costs and improve our customer experience without compromising on quality.
• Own our operational ecosystem: You’ll become a champion of our systems and integrations, ensuring inventory, orders and returns flow seamlessly between our digital channels and 3PL partners.
• Lead and inspire high-performing teams: You’ll coach and empower our US and UK warehouse teams, creating a culture of ownership, collaboration and operational excellence.
• Bring teams together to deliver: You’ll thrive in a fast-paced, cross-functional environment, partnering across Marketing, Retail, Merch and beyond to create alignment, remove blockers and ensure we deliver flawlessly, especially during peak moments.

What you'll need to thrive:

• Solid experience managing 3PL partners (including E-commerce, Retail, and Wholesale).
• You are genuinely curious about emerging technology, and keen to learn, adapt to, and leverage AI tools to automate manual tasks, optimise predictive scheduling, and sharpen your daily workflows.
• Strong proficiency with systems like Warehouse Management Systems (WMS), ERP software.
• You love data and are highly skilled at building and interpreting KPI reports and dashboards to drive smart operational decisions.
• Comfortable handling complex invoicing and budget tracking.
• We’re a fast-growing scale-up; you’ll need to be energised by change, comfortable navigating ambiguity, and ready to pivot when needed.
• You communicate with clarity, warmth, and authority, building strong, accountable relationships with external partners and internal teams alike.

Your Journey With Us: Want to know more about our interview process? Find out what to expect here.

Job Application & AI: Our teams are hiring people, not perfect answers. Share your own experiences, examples and personality. That's what helps us understand who you are and what you could bring to the team.