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- Tasks: Lead a team to deliver exceptional customer experiences and embody our brand values.
- Company: Join A&M, a revolutionary jewellery brand with a vibrant culture.
- Benefits: Earn £31,000 plus commission, with great perks and growth opportunities.
- Why this job: Be a brand ambassador and inspire your team while making a real impact.
- Qualifications: Previous supervisory experience and a passion for team development.
- Other info: Dynamic environment focused on sustainability and community engagement.
The predicted salary is between 31000 - 43400 £ per year.
The A&M Mission: We’re more than just a jewellery brand, we’re on a mission to revolutionise the jewellery experience.
Our Values & Culture: At A&M, our values aren’t just words - they’re the heartbeat of how we show up, every single day. Grow Together. Celebrate Each Other. Break All Boundaries. We’re a company fuelled by growth, recognition, and pushing beyond the expected. We move fast, think big, and believe that progress is a shared journey. We champion one another’s wins and show up with support when it counts - because when one of us grows, we all do. If you’re inspired by collaboration, driven by curiosity, and energised by celebrating others, you’ll thrive here at A&M.
Location: Carnaby, London (Flagship Store).
Hours: Full Time.
Salary & Benefits: £31,000 + commission.
Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team.
The Supervisor Mission: You are a true brand ambassador leading by example and delivering 5 star customer experience through our experiential retail pillars. You are an advocate for our brand values and lead the team ensuring these are at the forefront of everything you do.
How you’ll drive success:
- Experiential Retail: Inspire and empower your team to truly Host from the Heart - guiding them to radiate warmth, be fully present, take ownership of every interaction and bring intention to the smallest moments. You’ll create a space where every individual and customer feels genuinely seen, valued and cared for. Drive continuous elevation to our overall customer experience to ensure the customer is at the heart of all decisions, leading a centre of innovation and experimentation. Be the expert in product knowledge to drive sales and inspire the team. Use your creativity to set team challenges to create an engaging interactive experience in store. Track and measure sales results throughout the day, being adaptable and flexible to stay on track.
- Inspirational Team Management: Partner with your Store Manager & Assistant Store Manager to provide the support, mentorship, coaching and guidance that the team need to truly flourish and grow in their roles. A clear and confident communicator, you’re comfortable with delivering feedback to your team at all levels in the moment. Recognise and celebrate team achievements, and identify development opportunities in the team, feeding these observations back to your management team. Cultivate an environment of open communication, collaboration, and mutual support.
- Operational & Brand Loyalty Excellence: Ensure the store consistently meets or exceeds company standards for cleanliness, organisation, and visual merchandising. Effectively manage stock and work closely with the services team to ensure all policies and processes are followed to ensure a risk free environment. Ensure the team are actively opting customers into our loyalty programme to build a loyal, regular customer base for the store.
What you’ll need to thrive:
- A values champion and brand ambassador our values must resonate deeply with you.
- You radiate positivity & enthusiasm and inspire the people around you.
- This role is suitable for anyone with Supervisor experience in a store.
- Ability to assist in developing and mentoring a high-performing team to create an environment fostered by learning, growth and development.
- Strong problem-solving abilities, with the capacity to anticipate and respond effectively to change.
- You’re always looking for a better way to do things and are naturally curious in everything you do and every conversation you have.
The Interview Process And Candidate Experience: Life Story & Values - a 30 min video call with our Talent Team for us to get to know each other better, asking questions inspired by our three core values. Experience Task - you’ll present an Experience Task of the store you’re applying to and share this with your Area Manager and Store Manager in person. In-Store Experience Interview - a chance for you to experience life as a Supervisor in an A&M store with our Head of Retail. Feedback: We’re committed to creating the best candidate experience we can for you. You’ll receive feedback over the phone or email at every stage in the process once you’ve had an interview so that we can set you up for success and help fuel your growth.
Supervisor in London employer: Astrid & Miyu
Contact Detail:
Astrid & Miyu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in London
✨Tip Number 1
Get to know A&M's values inside out! When you’re chatting with the team, show how your own values align with theirs. This will help you stand out as a true brand ambassador.
✨Tip Number 2
Prepare for the Experience Task by visiting the store beforehand. Take notes on what you observe and think about how you can elevate the customer experience. Bring those ideas to the table!
✨Tip Number 3
During the in-store interview, don’t just answer questions—engage with the team! Show your enthusiasm and positivity, and let them see how you inspire others. It’s all about that warm, collaborative vibe.
✨Tip Number 4
After your interviews, follow up with a thank-you note. Mention something specific from your conversation that resonated with you. It shows you’re genuinely interested and keeps you top of mind!
We think you need these skills to ace Supervisor in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you resonate with our values and mission. Share why you’re excited about the opportunity to be a Supervisor at A&M.
Tailor Your Experience: Make sure to highlight your relevant experience in retail and team management. We love seeing how you've inspired and empowered teams in the past, so don’t hold back on those examples that showcase your leadership skills!
Be Authentic: We value authenticity, so be yourself in your application. Share your unique perspective and how you can contribute to our culture of growth and celebration. Remember, we’re looking for someone who fits right in with our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling. Plus, it shows you’re keen to join our A&M family!
How to prepare for a job interview at Astrid & Miyu
✨Know the Brand Inside Out
Before your interview, dive deep into A&M's mission and values. Understand how they revolutionise the jewellery experience and be ready to discuss how you can embody these values as a Supervisor. This shows genuine interest and alignment with their culture.
✨Prepare Your Experience Task
For the Experience Task, think creatively about how you would enhance customer interactions in-store. Consider specific examples of how you can inspire your team to 'Host from the Heart' and elevate the customer experience. Bring your ideas to life!
✨Showcase Your Leadership Style
During the interview, highlight your approach to team management. Share examples of how you've mentored and developed team members in the past. A&M values collaboration and support, so demonstrate how you can cultivate that environment.
✨Be Ready for Real Scenarios
Expect to discuss real-life scenarios during the In-Store Experience Interview. Think about challenges you've faced in previous roles and how you overcame them. Show your problem-solving skills and adaptability, which are crucial for this role.
