Employee Relations Advisor

The A&M Mission: We’re more than just a jewellery brand, we’re on a mission to revolutionise the jewellery experience.

Our Values & Culture: At A&M, our values aren’t just words - they’re the heartbeat of how we show up, every single day. Grow Together. Celebrate Each Other. Break All Boundaries. We're a company fuelled by growth, recognition, and pushing beyond the expected. We move fast, think big, and believe that progress is a shared journey. We champion one another’s wins and show up with support when it counts - because when one of us grows, we all do. If you’re inspired by collaboration, driven by curiosity, and energised by celebrating others, you’ll thrive here at A&M.

Location: London, Hybrid (minimum 2 days a week in the office).

Salary & Benefits: £33-35,000 + bonus.

Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team.

The Employee Relations Advisor Mission: To nurture a supportive, values-led experience for our teams by confidently holding people related administration, case management and advice. Protecting our culture, enabling people to thrive, and ensuring we act with care, consistency, and compliance.

How You'll Drive Success:

• Provide first line guidance to managers across the business, helping them navigate day to day people matters with clarity and confidence.
• Build relationships across the business with a profile rooted in trust and responsibility.
• Maintain accurate, timely and compliant people administration that supports a smooth employee experience.
• Hold end to end ownership of people cases, including investigations, disciplinaries, grievances, and capability, ensuring every step is fair, clear, and well documented.
• Manage team members onboarding across all PX platforms, ensuring new joiners are set up for success.
• Oversee right to work documentation and compliance, protecting both our people and the business.
• Manage leave balances and benefits with care, clarity and attention to detail.
• Maintain accurate, compliant and audit-ready employee files and systems.
• Support our Payroll Manager with payroll processes to ensure team members are paid correctly and on time.
• Track and report people data to help us understand trends and make informed decisions.
• Contribute to improving people management resources so managers feel equipped and supported.
• Work closely with the wider People Team and develop strong relationships with our Area Managers to deliver successfully on the above.

What You'll Need To Thrive:

• You see our team as your customers. Leading with service, curiosity and care, creating a people experience that feels supportive, human and solutions focused.
• You handle conflict effortlessly and know how to support others.
• Experience as a people manager or experience in a People/HR team (2+ years).
• A genuine motivation to bring out the best in people and create experiences that help them flourish.
• Confident handling of a full range of people cases.
• High attention to detail & a love for being organised.
• Confidence working with sensitive and confidential information.
• Effortlessly lead with empathy & inclusion able to consider multiple individual perspectives.
• You will know how to handle sensitive situations discreetly and efficiently.
• Able to adapt to shifting priorities and moving goalposts.
• Travel to all stores in London and regional expected.

The Interview Process And Candidate Experience:

• Life Story & Values - a 30 min video call with our Talent Team for us to get to know each other better, asking questions inspired by our three core values.
• Experience Interview - a slightly longer video call for you to meet your manager and discuss your skill‑set and experience for the role.
• Final Interview - 1 hour in person task interview to complete and present.

Feedback: We’re committed to creating the best candidate experience we can for you. You’ll receive feedback over the phone or email at every stage in the process once you’ve had an interview so that we can set you up for success and help fuel your growth.

At Astrid & Miyu, we are proud to be an equal opportunities employer, dedicated to celebrating diversity and forming an inclusive culture that values uniqueness and growing together as one. We recognise the importance that diversity brings to our business, stores and office environment. We actively encourage your application as we value the real you and are excited to see what you can bring to the A&M team.