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For Companies At a Glance
- Tasks: Deliver exceptional customer service and build connections with our global community.
- Company: Join Astrid & Miyu, a jewellery brand on a mission to revolutionise the experience.
- Benefits: Earn £13.85 per hour plus commission, with hybrid working options.
- Why this job: Be part of a supportive team that celebrates growth and values your contributions.
- Qualifications: Previous customer service experience and excellent interpersonal skills required.
- Other info: Enjoy a dynamic work environment with a commitment to sustainability and diversity.
Join to apply for the Customer Care Associate role at Astrid & Miyu
🚀 The A&M Mission: We’re more than just a jewellery brand, we’re on a mission to revolutionise the jewellery experience.
💗Our Values & Culture: At A&M, our values aren’t just words – they’re the heartbeat of how we show up, every single day.
Grow Together. Celebrate Each Other. Break All Boundaries.
We\’re a company fuelled by growth, recognition, and pushing beyond the expected. We move fast, think big, and believe that progress is a shared journey. We champion one another’s wins and show up with support when it counts – because when one of us grows, we all do. If you’re inspired by collaboration, driven by curiosity, and energised by celebrating others, you’ll thrive here at A&M.
🌍Location: London, Hybrid (minimum 1 day a week in the office)
⏳ Hours: 27 hours per week
🌼 Salary & Benefits: £13.85 + commission. See more on our benefits here.
🌱 Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments here.
This is a part-time role, working 27 hours per week
🔮 The Customer Care Associate Mission
To deliver an exceptional and personalised customer experience, eager to help and solve any queries, always going the extra mile. You’ll build real connections with our global community, striving to provide a standout and seamless customer experience every time.
⭐ How You\’ll Drive Success
- Helping our customers by being the first point of contact for any queries and questions.
- Taking a proactive approach when liaising with our Operations team and external partners to resolve delivery, tracking and return queries.
- You thrive in delivering exceptional customer service at every opportunity.
- Building relationships with our A&M community, as well as other teams across Office departments and Retail stores.
- Going above and beyond, always looking for a way to elevate your work.
- A real passion for creating a best in class customer experience, ensuring our community feel heard and valued.
🎉 What You\’ll Need To Thrive
- Previous customer service experience in a retail, office or hospitality setting.
- Our values resonate with you deeply on a personal level.
- Adaptable, flexible in mindset and the ability to take initiative.
- Friendly and helpful in nature, you enjoy communicating, with excellent interpersonal skills.
✨ The Interview Process And Candidate Experience
- Life Story & Values – a 30 min video call with our Talent Team for us to get know each other better, asking questions inspired by our three core values.
- Experience Interview – a slightly longer video call for you to meet your manager and discuss your skill‑set and experience for the role.
- Final Interview – 1 hour in person task interview to complete and present.
💟 Feedback: We’re committed to creating the best candidate experience we can for you. You’ll receive feedback over the phone or email at every stage in the process once you’ve had an interview so that we can set you up for success and help fuel your growth.
At Astrid & Miyu, we are proud to be an equal opportunities employer, dedicated to celebrating diversity and forming an inclusive culture that values uniqueness and growing together as one. We recognise the importance that diversity brings to our business, stores and office environment. We actively encourage your application as we value the real you and are excited to see what you can bring to the A&M team.
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Customer Care Associate employer: Astrid & Miyu
Contact Detail:
Astrid & Miyu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Associate
✨Tip Number 1
Get to know Astrid & Miyu's values inside out! When you’re chatting with them, sprinkle in how you resonate with their mission and culture. It shows you’re not just another candidate; you’re someone who truly gets what they’re about.
✨Tip Number 2
Practice your storytelling skills! During the interviews, share real-life examples of how you've gone above and beyond for customers in the past. This will help you stand out and demonstrate that you’re all about delivering exceptional service.
✨Tip Number 3
Don’t forget to ask questions! Show your curiosity by preparing thoughtful questions about the team dynamics or how they celebrate each other’s wins. This not only shows your interest but also helps you figure out if you’d thrive in their environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the company and its culture before you even step into an interview.
We think you need these skills to ace Customer Care Associate
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about creating a standout experience for our community.
Align with Our Values: Make sure to highlight how our values resonate with you. We’re all about growing together and celebrating each other, so share examples of how you've embodied these principles in your previous roles.
Be Personal and Authentic: Don’t be afraid to let your personality come through in your application. We love seeing the real you, so share your unique experiences and what makes you a great fit for our team!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to get your application and start the conversation about your future with A&M!
How to prepare for a job interview at Astrid & Miyu
✨Know the A&M Values
Before your interview, take some time to really understand Astrid & Miyu's core values: Grow Together, Celebrate Each Other, and Break All Boundaries. Think about how these values resonate with you personally and prepare examples from your past experiences that demonstrate how you embody these principles.
✨Show Your Customer Care Passion
As a Customer Care Associate, your role is all about delivering exceptional service. Be ready to share specific instances where you've gone above and beyond for a customer. Highlight your proactive approach in resolving issues and building relationships, as this will show your commitment to creating a standout customer experience.
✨Prepare for the Experience Interview
During the experience interview, you'll meet your potential manager. Make sure to review the job description thoroughly and think about how your skills align with the responsibilities outlined. Prepare to discuss your previous customer service roles and how they have equipped you to thrive in this position.
✨Practice Your Presentation Skills
For the final in-person task interview, you'll need to present your work. Practice presenting your ideas clearly and confidently. Use visual aids if possible, and be prepared to answer questions. This is your chance to showcase not just your skills, but also your personality and how you connect with others.