The A&M Mission: We’re more than just a jewellery brand, we’re on a mission to revolutionise the jewellery experience.
Our Values & Culture: We\'re a values-driven company that thrives on growth, celebration, and breaking boundaries. If you\'re adaptable, resilient, and enjoy working in a fast-paced business whilst being able to pivot, you\'ll thrive here at A&M. Find out more about our core values here.
Location:Manchester, Market Street.
Salary & Benefits: £28,000 + commission. See more on our benefits here.
Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments here.
TheSupervisor Mission:
You are a true brand ambassador leading by example and delivering 5 star customer experience through our experiential retail pillars. You are an advocate for our brand values and lead the team ensuring these are at the forefront of everything you do.
How you\'ll drive success:
Experiential Retail
- Partner with your Store Manager & Assistant Store Managerto continuously Integrate in store our 3 experiential retail pillars: Community & Connection, Memorable Moments, and Inspiration & Innovative
- Drive continuous elevation to our overall customer experience to ensure the customer is at the heart of all decisions, leading a centre of innovation and experimentation
- Be the expert in product knowledge to drive sales and inspire the team
- Use your creativity to set team challenges to create an engaging interactive experience in store
- Track and measure sales results throughout the day, being adaptable and flexible to stay on track
Inspirational Team Management
- Partner with your Store Manager & Assistant Store Manager to provide the support, mentorship, coaching and guidance that the team need to truly flourish and grow in their roles
- A clear and confident communicator, you’re comfortable with delivering feedback to your team at all levels in the moment
- Recognise and celebrate team achievements, and identify development opportunities in the team, feeding these observations back to your management team
- Cultivate an environment of open communication, collaboration, and mutual support
Operational & Brand Loyalty Excellence
- Ensure the store consistently meets or exceeds company standards for cleanliness, organisation, and visual merchandising
- Effectively manage stock and work closely with the services team to ensure all policies and processes are followed to ensure a risk free environment
- Ensure the team are actively opting customers into our loyalty programme to build a loyal, regular customer base for the store
What you\'ll need to thrive:
- A values champion and brand ambassador our values must resonate deeply with you
- You radiate positivity & enthusiasm and inspire the people around you
- This role is suitable for anyone with Supervisor experience in a store
- Ability to assist in developing and mentoring a high-performing team to create an environment fostered by learning, growth and development
- Strong problem-solving abilities, with the capacity to anticipate and respond effectively to change
- You\'re always looking for a better way to do things and are naturally curious in everything you do and every conversation you have
- Strong problem-solving abilities, with the capacity to anticipate and respond effectively to change
The Interview Process and Candidate Experience
- Life Story & Values - a 30 min video call with our Talent Team for us to get know each other better, asking questions inspired by our three core values
- SWOT Analysis - you\'ll present a SWOT analysis for the store you\'re applying to and share this with your Area Manager in person
- In-Store Experience Interview - a chance for you to experience life as a Supervisor in an A&M store with our Head of Retail
Feedback: We’re committed to creating the best candidate experience we can for you. You’ll receive feedback over the phone or email at every stage in the process once you’ve had an interview so that we can set you up for success and help fuel your growth.
#J-18808-LjbffrStudySmarter Expert Advice🤫
We think this is how you could land Supervisor Retail · Manchester City Centre
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Astrid & Miyu Ltd., so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Astrid & Miyu Ltd.!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Astrid & Miyu Ltd., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Astrid & Miyu Ltd. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Astrid & Miyu Ltd. that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Astrid & Miyu Ltd.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
