At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and embody our brand values.
- Company: Join A&M, a revolutionary jewellery brand at Selfridges London.
- Benefits: Earn £23,250 plus commission, with great perks and a focus on sustainability.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
- Why this job: Be a brand ambassador and inspire your team while making a real impact.
- Qualifications: Previous supervisory experience and a passion for team development.
The predicted salary is between 23250 - 23250 £ per year.
The A&M Mission: We’re more than just a jewellery brand, we’re on a mission to revolutionise the jewellery experience.
Our Values & Culture: At A&M, our values aren’t just words - they’re the heartbeat of how we show up, every single day. Grow Together. Celebrate Each Other. Break All Boundaries. We're a company fuelled by growth, recognition, and pushing beyond the expected. We move fast, think big, and believe that progress is a shared journey. We champion one another’s wins and show up with support when it counts - because when one of us grows, we all do. If you’re inspired by collaboration, driven by curiosity, and energised by celebrating others, you’ll thrive here at A&M.
Location: Selfridges London
Hours: 30 hours per week.
Salary & Benefits: £23,250 + commission.
Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team.
The Supervisor Mission: You are a true brand ambassador leading by example and delivering 5 star customer experience through our experiential retail pillars. You are an advocate for our brand values and lead the team ensuring these are at the forefront of everything you do.
How you'll drive success
- Inspire and empower your team to truly Host from the Heart - guiding them to radiate warmth, be fully present, take ownership of every interaction and bring intention to the smallest moments.
- Drive continuous elevation to our overall customer experience to ensure the customer is at the heart of all decisions, leading a centre of innovation and experimentation.
- Be the expert in product knowledge to drive sales and inspire the team.
- Use your creativity to set team challenges to create an engaging interactive experience in store.
- Track and measure sales results throughout the day, being adaptable and flexible to stay on track.
Inspirational Team Management
- Partner with your Store Manager & Assistant Store Manager to provide the support, mentorship, coaching and guidance that the team need to truly flourish and grow in their roles.
- A clear and confident communicator, you’re comfortable with delivering feedback to your team at all levels in the moment.
- Recognise and celebrate team achievements, and identify development opportunities in the team, feeding these observations back to your management team.
- Cultivate an environment of open communication, collaboration, and mutual support.
Operational & Brand Loyalty Excellence
- Ensure the store consistently meets or exceeds company standards for cleanliness, organisation, and visual merchandising.
- Effectively manage stock and work closely with the services team to ensure all policies and processes are followed to ensure a risk free environment.
- Ensure the team are actively opting customers into our loyalty programme to build a loyal, regular customer base for the store.
What you'll need to thrive
- A values champion and brand ambassador our values must resonate deeply with you.
- You radiate positivity & enthusiasm and inspire the people around you.
- This role is suitable for anyone with Supervisor experience in a store.
- Ability to assist in developing and mentoring a high-performing team to create an environment fostered by learning, growth and development.
- Strong problem-solving abilities, with the capacity to anticipate and respond effectively to change.
- You're always looking for a better way to do things and are naturally curious in everything you do and every conversation you have.
The Interview Process and Candidate Experience
- Life Story & Values - a 30 min video call with our Talent Team for us to get to know each other better, asking questions inspired by our three core values.
- Experience Task - you'll present an Experience Task of the store you're applying to and share this with your Area Manager and Store Manager in person.
- In-Store Experience Interview - a chance for you to experience life as a Supervisor in an A&M store with our Head of Retail.
Feedback: We’re committed to creating the best candidate experience we can for you. You’ll receive feedback over the phone or email at every stage in the process once you’ve had an interview so that we can set you up for success and help fuel your growth.
Supervisor Retail · Selfridges London employer: Astrid & Miyu Ltd.
At A&M, we pride ourselves on being more than just a jewellery brand; we are a community that thrives on collaboration, growth, and recognition. Located in the vibrant Selfridges London, our work culture is built on celebrating each other's successes and fostering an environment where every team member feels valued and empowered. With a commitment to sustainability and continuous personal development, we offer a unique opportunity for those looking to make a meaningful impact while enjoying competitive benefits and a supportive team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor Retail · Selfridges London
✨Tip Number 1
Get to know A&M's values inside out! When you’re chatting with the team, show how you resonate with their mission to revolutionise the jewellery experience. It’s all about being genuine and connecting on a personal level.
✨Tip Number 2
Prepare for that in-store experience interview by thinking about how you can bring the brand values to life. Maybe even brainstorm some creative ideas for team challenges that could elevate customer experiences!
✨Tip Number 3
Don’t shy away from showcasing your leadership skills! During your interviews, share examples of how you’ve inspired and mentored teams in the past. A&M loves positivity and enthusiasm, so let that shine through!
✨Tip Number 4
Finally, make sure to apply through our website! It’s the best way to get noticed and shows you’re serious about joining the A&M family. Plus, you’ll be one step closer to that dream job at Selfridges!
We think you need these skills to ace Supervisor Retail · Selfridges London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you resonate with our values and mission. Share why you’re excited about the opportunity to be a brand ambassador at A&M.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that align with the Supervisor role. Highlight your previous supervisory experience and how it relates to creating an exceptional customer experience, just like we do at A&M.
Be Authentic:We love genuine personalities! Don’t be afraid to let your true self come through in your writing. Share personal anecdotes or experiences that demonstrate your ability to inspire and lead a team, as well as your commitment to our values.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Astrid & Miyu Ltd.
✨Know the Brand Inside Out
Before your interview, dive deep into A&M's mission and values. Understand how they aim to revolutionise the jewellery experience and think about how you can embody these values as a Supervisor. This will not only show your enthusiasm but also help you connect your experiences to their culture.
✨Prepare for the Experience Task
Since you'll be presenting an Experience Task, think creatively about how to enhance customer interactions in-store. Consider ways to inspire your team to 'Host from the Heart' and create memorable experiences. Bring examples of how you've done this in the past to showcase your leadership skills.
✨Showcase Your Team Management Skills
Be ready to discuss your experience in mentoring and developing teams. Think of specific instances where you've recognised achievements or provided constructive feedback. Highlight how you cultivate an environment of open communication and support, as this aligns with A&M's values.
✨Emphasise Your Problem-Solving Abilities
A&M values curiosity and adaptability, so prepare to share examples of how you've tackled challenges in previous roles. Discuss your approach to anticipating changes and finding better ways to do things, which will demonstrate your proactive mindset and fit for the role.
