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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and drive sales in a vibrant retail environment.
- Company: A&M, a revolutionary jewellery brand with a focus on growth and collaboration.
- Benefits: Competitive salary of £31,000 plus commission, with a commitment to sustainability.
- Why this job: Be a brand ambassador and inspire your team while making a real impact in retail.
- Qualifications: Previous supervisory experience in retail and a passion for mentoring others.
- Other info: Join a supportive culture that celebrates achievements and fosters personal growth.
The predicted salary is between 31000 - 31000 £ per year.
Overview
The A&M Mission: We’re more than just a jewellery brand, we’re on a mission to revolutionise the jewellery experience.
Our Values & Culture: At A&M, our values aren’t just words - they’re the heartbeat of how we show up, every single day. Grow Together. Celebrate Each Other. Break All Boundaries. We're a company fuelled by growth, recognition, and pushing beyond the expected. We move fast, think big, and believe that progress is a shared journey. We champion one another’s wins and show up with support when it counts - because when one of us grows, we all do. If you’re inspired by collaboration, driven by curiosity, and energised by celebrating others, you’ll thrive here at A&M.
Location: Coal Drops Yard, London.
Hours: 40 hours per week.
Salary & Benefits: £31,000 + commission.
Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team.
This role is a 12 month Maternity Cover.
The Supervisor Mission: You are a true brand ambassador leading by example and delivering 5 star customer experience through our experiential retail pillars. You are an advocate for our brand values and lead the team ensuring these are at the forefront of everything you do.
How you’ll drive success:
- Experiential Retail: Inspire and empower your team to truly Host from the Heart - guiding them to radiate warmth, be fully present, take ownership of every interaction and bring intention to the smallest moments. You’ll create a space where every individual and customer feels genuinely seen, valued and cared for. Drive continuous elevation to our overall customer experience to ensure the customer is at the heart of all decisions, leading a centre of innovation and experimentation. Be the expert in product knowledge to drive sales and inspire the team. Use your creativity to set team challenges to create an engaging interactive experience in store. Track and measure sales results throughout the day, being adaptable and flexible to stay on track.
- Inspirational Team Management: Partner with your Store Manager & Assistant Store Manager to provide the support, mentorship, coaching and guidance that the team need to truly flourish and grow in their roles. A clear and confident communicator, you’re comfortable with delivering feedback to your team at all levels in the moment. Recognise and celebrate team achievements, and identify development opportunities in the team, feeding these observations back to your management team. Cultivate an environment of open communication, collaboration, and mutual support.
- Operational & Brand Loyalty Excellence: Ensure the store consistently meets or exceeds company standards for cleanliness, organisation, and visual merchandising. Effectively manage stock and work closely with the services team to ensure all policies and processes are followed to ensure a risk free environment. Ensure the team are actively opting customers into our loyalty programme to build a loyal, regular customer base for the store.
What you’ll need to thrive:
- A values champion and brand ambassador; our values must resonate deeply with you.
- You radiate positivity & enthusiasm and inspire the people around you.
- This role is suitable for anyone with Supervisor experience in a store.
- Ability to assist in developing and mentoring a high-performing team to create an environment fostered by learning, growth and development.
- Strong problem-solving abilities, with the capacity to anticipate and respond effectively to change.
- You’re always looking for a better way to do things and are naturally curious in everything you do and every conversation you have.
The Interview Process and Candidate Experience:
- Life Story & Values - a 30 min video call with our Talent Team for us to get to know each other better, asking questions inspired by our three core values.
- Experience Task - you’ll present an Experience Task of the store you’re applying to and share this with your Area Manager and Store Manager in person.
- In-Store Experience Interview - a chance for you to experience life as a Supervisor in an A&M store with our Head of Retail.
Feedback: We’re committed to creating the best candidate experience we can for you. You’ll receive feedback over the phone or email at every stage in the process once you’ve had an interview so that we can set you up for success and help fuel your growth.
Supervisor Retail · Coal Drops Yard employer: Astrid & Miyu Ltd.
Contact Detail:
Astrid & Miyu Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor Retail · Coal Drops Yard
✨Tip Number 1
Get to know A&M's values inside out! When you’re chatting with the team, show how you resonate with their mission to revolutionise the jewellery experience. It’s all about being genuine and connecting on a personal level.
✨Tip Number 2
Prepare for that in-store experience interview by thinking creatively! Bring some ideas on how you’d elevate customer experiences and engage your team. Show them you’re ready to inspire and lead from the front.
✨Tip Number 3
Don’t shy away from showcasing your problem-solving skills. During your interviews, share examples of how you’ve tackled challenges in previous roles. A&M loves a proactive approach, so let your curiosity shine!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the A&M family. Let’s make this happen together!
We think you need these skills to ace Supervisor Retail · Coal Drops Yard
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you resonate with our values and mission. Share why you’re excited about the opportunity to be a part of A&M and how you can contribute to our journey.
Tailor Your Experience: Make sure to highlight your relevant experience in retail supervision. We love seeing how you've inspired teams and created memorable customer experiences. Use specific examples that align with our focus on growth and collaboration to really make your application stand out!
Be Authentic: We value authenticity at A&M, so don’t be afraid to let your personality come through in your writing. Share your unique perspective and how it aligns with our culture of celebrating each other and breaking boundaries. This is your chance to show us who you really are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at Coal Drops Yard!
How to prepare for a job interview at Astrid & Miyu Ltd.
✨Know the Brand Inside Out
Before your interview, dive deep into A&M's mission and values. Understand how they revolutionise the jewellery experience and think about how you can embody these values as a Supervisor. This will not only help you answer questions but also show your genuine interest in the brand.
✨Prepare Your Experience Task
For the Experience Task, think creatively about how you would enhance customer interactions in-store. Consider ways to inspire your team to 'Host from the Heart' and elevate the customer experience. Bring specific examples of how you've done this in the past to showcase your skills.
✨Showcase Your Leadership Style
During the in-store experience interview, demonstrate your ability to lead and mentor a team. Share examples of how you've celebrated team achievements and fostered an environment of open communication. This will highlight your fit for the role and A&M's collaborative culture.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask insightful questions about the team dynamics and how A&M supports its employees' growth. This shows your curiosity and eagerness to contribute to a positive work environment, aligning with their values of growing together and celebrating each other.
