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- Tasks: Lead a team to deliver exceptional customer experiences and embody our brand values.
- Company: Join A&M, a revolutionary jewellery brand with a vibrant culture.
- Benefits: Earn £31,000 plus commission, with great perks and a focus on sustainability.
- Why this job: Be a brand ambassador and inspire your team while making a real impact.
- Qualifications: Previous supervisory experience and a passion for mentoring and growth.
- Other info: Dynamic environment with opportunities for personal and professional development.
The predicted salary is between 31000 - 43400 £ per year.
The A&M Mission: We’re more than just a jewellery brand, we’re on a mission to revolutionise the jewellery experience.
Our Values & Culture: At A&M, our values aren’t just words - they’re the heartbeat of how we show up, every single day. Grow Together. Celebrate Each Other. Break All Boundaries. We’re a company fuelled by growth, recognition, and pushing beyond the expected. We move fast, think big, and believe that progress is a shared journey. We champion one another’s wins and show up with support when it counts - because when one of us grows, we all do. If you’re inspired by collaboration, driven by curiosity, and energised by celebrating others, you’ll thrive here at A&M.
Location: Carnaby, London (Flagship Store). Hours: Full Time. Salary & Benefits: £31,000 + commission.
Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team.
The Supervisor Mission: You are a true brand ambassador leading by example and delivering 5 star customer experience through our experiential retail pillars. You are an advocate for our brand values and lead the team ensuring these are at the forefront of everything you do.
How you’ll drive success:
- Experiential Retail: Inspire and empower your team to truly Host from the Heart - guiding them to radiate warmth, be fully present, take ownership of every interaction and bring intention to the smallest moments. You’ll create a space where every individual and customer feels genuinely seen, valued and cared for. Drive continuous elevation to our overall customer experience to ensure the customer is at the heart of all decisions, leading a centre of innovation and experimentation. Be the expert in product knowledge to drive sales and inspire the team. Use your creativity to set team challenges to create an engaging interactive experience in store. Track and measure sales results throughout the day, being adaptable and flexible to stay on track.
- Inspirational Team Management: Partner with your Store Manager & Assistant Store Manager to provide the support, mentorship, coaching and guidance that the team need to truly flourish and grow in their roles. A clear and confident communicator, you’re comfortable with delivering feedback to your team at all levels in the moment. Recognise and celebrate team achievements, and identify development opportunities in the team, feeding these observations back to your management team. Cultivate an environment of open communication, collaboration, and mutual support.
- Operational & Brand Loyalty Excellence: Ensure the store consistently meets or exceeds company standards for cleanliness, organisation, and visual merchandising. Effectively manage stock and work closely with the services team to ensure all policies and processes are followed to ensure a risk free environment. Ensure the team are actively opting customers into our loyalty programme to build a loyal, regular customer base for the store.
What you’ll need to thrive:
- A values champion and brand ambassador our values must resonate deeply with you. You radiate positivity & enthusiasm and inspire the people around you. This role is suitable for anyone with Supervisor experience in a store.
- Ability to assist in developing and mentoring a high-performing team to create an environment fostered by learning, growth and development.
- Strong problem-solving abilities, with the capacity to anticipate and respond effectively to change. You’re always looking for a better way to do things and are naturally curious in everything you do and every conversation you have.
The Interview Process and Candidate Experience:
- Life Story & Values - a 30 min video call with our Talent Team for us to get to know each other better, asking questions inspired by our three core values.
- Experience Task - You’ll visit the store as a mystery shopper, experience it through the eyes of our customers, and share your honest insights and ideas with your Area Manager in person.
- In-Store Experience Interview - a chance for you to experience life as a Supervisor in an A&M store with our Head of Retail.
Feedback: We’re committed to creating the best candidate experience we can for you. You’ll receive feedback over the phone or email at every stage in the process once you’ve had an interview so that we can set you up for success and help fuel your growth.
Supervisor employer: Astrid & Miyu Ltd.
Contact Detail:
Astrid & Miyu Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get to know A&M's values inside out! When you’re chatting with the team, show how you resonate with 'Grow Together' and 'Celebrate Each Other'. It’s all about connecting your experiences to their mission.
✨Tip Number 2
Be ready to showcase your leadership skills! Think of examples where you’ve inspired a team or created a positive environment. A&M loves candidates who can lead by example and foster growth.
✨Tip Number 3
During the in-store experience, don’t just observe—engage! Share your thoughts on how to elevate customer experiences. A&M is all about innovation, so bring your creative ideas to the table!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the A&M family. Let’s make this happen together!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the jewellery industry shine through. We want to see how our values resonate with you and how you can embody them in your role as a Supervisor.
Be Specific About Your Experience: Share concrete examples from your past roles that demonstrate your ability to lead a team and deliver exceptional customer experiences. We love hearing about your successes and how you've inspired others!
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Supervisor role. Highlight your problem-solving skills and your knack for fostering a positive team environment – we’re all about growth and collaboration!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Let’s get started on this journey together!
How to prepare for a job interview at Astrid & Miyu Ltd.
✨Know the Brand Inside Out
Before your interview, dive deep into A&M's mission and values. Understand how they revolutionise the jewellery experience and be ready to discuss how you can embody these values as a Supervisor. This shows genuine interest and alignment with their culture.
✨Prepare for the Experience Task
As part of the interview process, you'll be visiting the store as a mystery shopper. Take notes on your experience, focusing on customer interactions and store presentation. Be ready to share constructive feedback and innovative ideas during your meeting with the Area Manager.
✨Showcase Your Leadership Style
Think about examples from your past where you've inspired and empowered your team. Be prepared to discuss how you would cultivate an environment of open communication and celebrate team achievements, aligning with A&M's focus on growth and collaboration.
✨Emphasise Problem-Solving Skills
A&M values curiosity and adaptability. Prepare to discuss specific challenges you've faced in previous roles and how you approached them. Highlight your ability to anticipate change and find better ways to enhance the customer experience.
