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- Tasks: Provide hands-on IT support and automate processes for a high-profile enterprise client.
- Company: Join a leading tech firm in London with a dynamic work environment.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on innovation and career advancement.
- Why this job: Make a real impact by solving complex IT challenges and enhancing productivity.
- Qualifications: 7-9 years of IT support experience and strong scripting skills.
The predicted salary is between 55000 - 70000 £ per year.
This is a senior-level IT support role embedded at a high-profile enterprise client site in London. The day-to-day is hands-on end-user support (walk-up troubleshooting, device management, mobile support, connectivity, AV) delivered at a consistently high standard to a discerning user base. Beyond that, the role carries real expectations around automation, scripting, and AI-assisted productivity. You won't be handed a script library to run. You'll be expected to build and improve processes alongside your support work.
The right person for this role is equally comfortable fielding a question about MFA setup or a slow laptop as they are writing a PowerShell script to automate a provisioning task. Both matter here.
Core Responsibilities- Serve as the primary on-site IT support resource for approximately 120 employees across in-office and remote work arrangements. This includes walk-up support, ticket-based requests, and proactive outreach on known issues.
- Troubleshoot and resolve hardware and software issues across Windows and macOS platforms, Microsoft 365, mobile devices (iOS and Android), printers, and peripherals. Problems come in fast and range from basic to genuinely complex.
- Manage mobile device provisioning, configuration, and support for both iOS and Android in a corporate MDM environment.
- Support end users on collaboration workflows across Teams, SharePoint, OneDrive, Exchange Online, and related M365 tools, not just break/fix, but helping people use the platform effectively.
- Handle IT asset lifecycle tasks: deployment, recovery, configuration tracking, and documentation in ServiceNow.
- Support audio-visual equipment setup, troubleshooting, and maintenance across conference rooms and event spaces. Expected to operate AV systems independently when needed.
- Perform IT setup, support, and breakdown for large meetings and on-site events.
- Write and maintain documentation for recurring processes, known issues, and standard procedures in a usable format that the team can actually rely on.
Write and maintain PowerShell scripts to automate routine tasks: provisioning, reporting.
Senior Information Technology Support Analyst employer: Astreya
Contact Detail:
Astreya Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Information Technology Support Analyst
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your automation scripts and troubleshooting successes. This will give potential employers a taste of what you can bring to the table, especially in a hands-on role like this.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight your experience with end-user support and automation.
✨Tip Number 4
Prepare for the interview by brushing up on common IT support scenarios. Be ready to discuss how you’d handle specific issues, from MFA setups to AV troubleshooting. Show us you’re not just a problem-solver but also a proactive thinker!
We think you need these skills to ace Senior Information Technology Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Support Analyst role. Highlight your experience with end-user support, automation, and scripting. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex IT issues in the past. We love seeing candidates who can think on their feet and come up with creative solutions!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you get your key points across without fluff.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Astreya
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows and macOS platforms, Microsoft 365, and mobile device management. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as well as any automation or scripting projects you've worked on.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex IT issues. Think about times when you had to think on your feet or come up with creative solutions. This role demands a proactive approach, so highlight your ability to not just fix problems but also improve processes.
✨Familiarise Yourself with Collaboration Tools
Since you'll be supporting tools like Teams, SharePoint, and OneDrive, it’s crucial to demonstrate your understanding of these platforms. Consider preparing a few tips or best practices for using these tools effectively, as this will show your commitment to helping users beyond just break/fix support.
✨Prepare for Hands-On Scenarios
Expect practical questions or scenarios during the interview. You might be asked to troubleshoot a common issue or explain how you would set up AV equipment for a meeting. Practising these scenarios can help you feel more confident and showcase your hands-on experience.