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For Companies At a Glance
- Tasks: Lead and optimise end-to-end Audio Visual operations for a global client.
- Company: Join Astreya, a leader in innovative service delivery.
- Benefits: Competitive salary, career growth, and a collaborative work culture.
- Why this job: Make a significant impact on global AV projects and client relationships.
- Qualifications: 10+ years in AV/Event support and strong leadership skills required.
- Other info: Dynamic role with opportunities for continuous improvement and team development.
The predicted salary is between 72000 - 108000 £ per year.
Astreya is seeking a strategic and operationally driven Service Delivery Senior Director to oversee end-to-end Audio Visual operations for one of our largest global customers. In this pivotal role, you will own the full lifecycle of AV services, from strategic planning and large-scale project delivery to daily operations, maintenance, and continuous improvement.
Responsibilities
- End-to-End Operational Excellence
- Service Lifecycle Management: Oversee the complete AV service lifecycle, ensuring hardware, software, and support workflows are optimized from installation to retirement.
- SLA & KPI Ownership: Define, maintain, and report on key operational metrics and Service Level Agreements (SLAs). Drive strict adherence to targets and present performance data to Client Leadership on a regular cadence.
- Process & Documentation: Own the creation and maintenance of the Operational Playbook, including SOPs for Incident, Problem, and Change Management. Ensure all documentation is current and the team is fully trained.
- Continuous Improvement: Champion Continuous Service Improvement (CSI) processes. Utilize Root Cause Analysis (RCA) to identify systemic issues impacting the client’s AV environment and implement permanent solutions.
- Escalation Management: Serve as the final escalation point for critical issues, ensuring rapid response to customer challenges and appropriate escalation of out-of-scope hardware/software issues.
- Global Project Delivery: Lead the delivery of large-scale global AV projects, prioritising work against team capacity and capability.
- Account Expansion: Partner with Astreya sales and leadership to identify opportunities for growth. Help shape and mature the AV service offering to drive expansion into new areas or target accounts.
- Strategic Planning: Collaborate with Client Stakeholders and internal teams to develop long-term strategic roadmaps for the AV program.
- Data-Driven Decision Making: Leverage data analytics (Google DataStudio, etc.) to produce dashboards that provide insights into usage trends, system health, and operational efficiency.
- Global Team Leadership: Direct a large, distributed workforce. Foster a positive, collaborative culture by communicating corporate vision and values.
- Talent Development: Manage the full employee lifecycle, including interviewing, hiring, and performance management. Actively mentor and coach staff on industry standards, best practices, and client expectations.
- Resource Planning: Leads the collaborative dynamic planning process, ensuring the right resources are available to meet fluctuating demand.
- Compliance & Safety: Ensure strict adherence to Health and Safety regulations, as well as Astreya and Client policies.
- Budget Oversight: Maintain and report on budget status and financial measures defined for the customer engagement.
- Client Partnership: Build strong relationships with Client Leadership. Communicate progress, manage expectations, and act as a trusted advisor for AV operations.
Education & Experience
- Bachelor’s degree (B.S./B.A.) or equivalent combination of education and/or practical experience.
- 10+ years of related experience, specifically within AV/Event support services and Service Delivery.
- Leadership Track Record: Proven success managing large, distributed support teams and interacting with functional peer group managers and senior customers.
Technical Expertise
- Strong technical knowledge of Enterprise AV, including Help Desk workflows, Ticket/Incident Management, AV/VC hardware, and Asset Management.
- Demonstrated experience with corporate conferencing technology and Unified Communications (UC).
- Project Recovery: Ability to identify projects at risk and take decisive action to recover them, often working across divisional boundaries.
Skills & Competencies
- Business Acumen: Ability to provide operational, technical, and financial oversight simultaneously.
- Adaptability: Highly adaptable with the ability to manage multiple concurrent workstreams and multitask effectively.
- Communication: Excellent written, verbal, and presentation skills. Capable of translating technical data into business insights.
- Tools: Proficiency in Microsoft Office Suite or Google Workspace. Experience with data visualization tools (e.g., Looker/DataStudio) is highly valued.
Preferred Qualifications
- ITIL Certification (Foundation or higher) strongly preferred for operational process management.
- AVIXA CTS (Certified Technology Specialist) certification.
Senior Director, Service Delivery - Audio Visual employer: Astreya
Contact Detail:
Astreya Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Director, Service Delivery - Audio Visual
✨Tip Number 1
Network like a pro! Reach out to your connections in the AV industry and let them know you're on the hunt for a Senior Director role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s AV projects and their operational strategies. Show them you’re not just another candidate; you’re someone who understands their needs and can drive continuous improvement from day one.
✨Tip Number 3
Don’t forget to showcase your leadership skills! Be ready to discuss how you've managed large teams and delivered successful AV projects in the past. Use specific examples to illustrate your impact and how you can bring that to Astreya.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Astreya team.
We think you need these skills to ace Senior Director, Service Delivery - Audio Visual
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences mentioned in the job description. Highlight your leadership experience in AV services and any relevant project delivery successes to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Senior Director role. Share your vision for AV service delivery and how your strategic planning skills can benefit our global customers.
Showcase Your Achievements: Quantify your past successes! Whether it’s improving SLAs or leading large-scale projects, we want to see numbers that demonstrate your impact in previous roles. This helps us understand your potential contributions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Astreya!
How to prepare for a job interview at Astreya
✨Know Your AV Stuff
Make sure you brush up on your knowledge of Enterprise AV systems and corporate conferencing technology. Be ready to discuss specific examples from your past experience that showcase your technical expertise and how you've managed AV operations effectively.
✨Showcase Your Leadership Skills
As a Senior Director, you'll need to demonstrate your ability to lead large, distributed teams. Prepare to share stories about how you've fostered a positive team culture, mentored staff, and managed performance. Highlight any successful projects where your leadership made a difference.
✨Be Data-Driven
Familiarise yourself with data analytics tools like Google DataStudio. Be prepared to discuss how you've used data to drive decision-making in previous roles, especially in relation to operational efficiency and service improvement. Bring examples of dashboards or reports you've created.
✨Understand Client Relationships
Since building strong relationships with client leadership is key, think about how you've managed client expectations in the past. Prepare to talk about your approach to communication and how you've acted as a trusted advisor in your previous roles.
