Optical Engineer III

What this Job Entails:

The Optical Engineer III will help monitor the network and troubleshoot network issues, and ensure we are able to provide guaranteed performance and capacity to our products.

Scope:

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their specialty

• Works on problems of a diverse scope

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Monitor Optical Long Haul and Metro networks and troubleshoot a variety of issues in a timely manner.

• Perform fault isolation based on the troubleshooting outcome.

• Coordinate with smart hands and optical equipment manufacturers to resolve issues and restore service.

• Work cross-functionally and cross-regionally with other optical and network operational support teams.

• Partner with and escalate to, various internal teams in pursuant of restoring service and limiting impact.

• Manage and escalate critical events while communicating clearly and concisely.

• Document and optimize operational processes and procedures.

• Contribute to the creation of monitors, alerts, dashboards and metrics to drive continuous improvements.

• Identify areas for automation and create or participate in the solution with scripting or coding skills.

• Support deployment, and move, add, change teams.

• Partner with audit teams to ensure accurate inventory and documentation.

• Document and follow RMA processes and procedures for all relevant vendors.

• Detect and diagnose various error/failure conditions across an array of server types.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Experience working with geometrical and physical optics, radiometry and lens design

• Understanding of optical design and tolerance analysis

• Deep understanding of stray light analysis and non-sequential ray trace tools

• Knowledge about building and testing optical systems

• Excellent communication and teamwork skills

Preferred Qualifications:

• Experience with laser systems

• Experience with CAD software such as

• Understanding of design for manufacturing and/or assembly

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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